Internet price increases
Every time I turn around Comcast is raising the price. I figured I'd had enough and it was time to call and negotiate a lower price.
First, trying to get a real person when calling is extremely hard. The phone menu runs you around in circles forever. I finally got someone and after they put me on hold for 15 minutes they hung up on me. Next I tried a request for a callback and finally got someone to talk to.
I wanted a new price for my internet that I've been a loyal Comcast xfinity customer for years. Tmobile is offering me $30 mo for home internet (already a Tmobile phone customer) and Comcast xfinity offers $25 mo with 2 yr contract for new users for same internet speed I have now. I was not asking to match $25 mo for new users, but instead at least half off the $82 mo I'm currently paying. The Comcast rep wanted to go to a higher speed plan for more. I explained I didn't want faster but rather at least half off what I'm paying now. The rep said no.
So instead I went to Tmobile store and picked up a new internet gateway and will demo for a couple of weeks. If no problems then I will be leaving xfinity.
I can't believe xfinity can't offer me half off after I've been with them all these years and price increases when they offer new users even lower.
17 days ago
Just an update that I got what I was asking for to my satisfaction and we will have Comcast for another year.
19 days ago
Yeah when this contract is over me and my wife are going to leave Comcast. I hate to get rid of the security but you're right. I've been with them a long time. And I don't really want to give us don't guess count but new people they want to give it this count to
19 days ago
I have to say so far that the t-mobile internet is just as fast as Comcast. Disconnected my comcast modem and just been using the T-mobile internet gateway. The household had 2 streams (Netflix and HBO) going, youtube and a person gaming multiplayer on xbox last night all at the same time and it didn't miss a beat.
I've been changing emails for anything that uses my comcast.net address all morning over to my gmail address (not much uses my comcast.net account to start with). I've also downloaded all my emails from my comcast account to my PC so that I don't lose them. I'm trying to think of anything else I might need to do before canceling Comcast Xfinity, but can't really think of anything else right now.
Comcast has had a monopoly on high speed internet in my area for so long, there really hasn't been any choice up to now. I'm glad to see things changing.
19 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.