Internet price increases

Every time I turn around Comcast is raising the price. I figured I'd had enough and it was time to call and negotiate a lower price.

First, trying to get a real person when calling is extremely hard. The phone menu runs you around in circles forever. I finally got someone and after they put me on hold for 15 minutes they hung up on me. Next I tried a request for a callback and finally got someone to talk to.

I wanted a new price for my internet that I've been a loyal Comcast xfinity customer for years. Tmobile is offering me $30 mo for home internet (already a Tmobile phone customer) and Comcast xfinity offers $25 mo with 2 yr contract for new users for same internet speed I have now. I was not asking to match $25 mo for new users, but instead at least half off the $82 mo I'm currently paying. The Comcast rep wanted to go to a higher speed plan for more. I explained I didn't want faster but rather at least half off what I'm paying now. The rep said no.

So instead I went to Tmobile store and picked up a new internet gateway and will demo for a couple of weeks. If no problems then I will be leaving xfinity.

I can't believe xfinity can't offer me half off after I've been with them all these years and price increases when they offer new users even lower.

Responses

Accepted Solution

jsavga

Regular Visitor

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9 Messages

2 years ago

Just an update that I got what I was asking for to my satisfaction and we will have Comcast for another year.

(edited)

1

XfinityLinda

Official Employee

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1.3K Messages

Thank you again, @jsavga, for reaching out. We are happy you are satisfied with your new promotion!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

0

srathers

New Poster

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8 Messages

2 years ago

Yeah when this contract is over me and my wife are going to leave Comcast. I hate to get rid of the security but you're right. I've been with them a long time. And I don't really want to give us don't guess count but new people they want to give it this count to

3

XfinityOrlandoM

Official Employee

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1.4K Messages

@jsavga

we would hate to lose you as a customer, I would be happy to look to see if we have any better options for better price plan for you,

One thing with comcast vs T mobile is with comcast your internet connection is through a cable line where T mobile is not you connecting the wireless data just like a cell phone, were those connection speeds can change. With your email you will still will have access & keep your comcast email as long as you have logged in to the Xfinity Email website within 90 days prior to disconnecting your service, you can still use your Xfinity Email address, subject to the terms available at my.xfinity.com/terms/web. You can also keep your email as long as you log in at least once every 12 months to remain active.

if you want me to see what option we have Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

0

jsavga

Regular Visitor

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9 Messages

You mentioned one is cable and one is cellular, but all new comcast plans in my area for internet only are the exact same, cellular (Comcast calls it 10G). I have not noticed a speed difference at all between t-mobile and comcast the last couple days. I have followed you link and will report back, but just know that I am serious about leaving if Comcast can not offer me exactly what I am after.

2 years ago

0

A

Allen355

Visitor

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7 Messages

@XfinityOrlandoM “we hate to lose you as a customer” as they raise the prices every year by 3-8x what inflation is.
If Comcast cared about it’s customers at all it would not have “ promotions“

it would offer the same great deals to everyone, 24/7/365. But they don’t because they don’t care about their customers at all.

2 years ago

0

jsavga

Regular Visitor

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9 Messages

2 years ago

I have to say so far that the t-mobile internet is just as fast as Comcast. Disconnected my comcast modem and just been using the T-mobile internet gateway. The household had 2 streams (Netflix and HBO) going, youtube and a person gaming multiplayer on xbox last night all at the same time and it didn't miss a beat.

I've been changing emails for anything that uses my comcast.net address all morning over to my gmail address (not much uses my comcast.net account to start with). I've also downloaded all my emails from my comcast account to my PC so that I don't lose them. I'm trying to think of anything else I might need to do before canceling Comcast Xfinity, but can't really think of anything else right now.

Comcast has had a monopoly on high speed internet in my area for so long, there really hasn't been any choice up to now. I'm glad to see things changing.

0

EG

Expert

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107K Messages

2 years ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

Customer Service

jsavga

Internet price increases

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