Visitor
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3 Messages
Why is Xfinity bumping my monthly charges up 20 dollars each month?
To: Xfinity
RE: Increased monthly charges
The purpose of this message is to outline recent monthly charges being increased despite reducing my overall access to your service. I changed from your high-end internet down to 800-mb speeds and returned a TV box which reduced my access TVs to two from three. However, on my main account it shows three TV boxes in use still, why? My bill was approximately 225 dollars back in September, 2024 and the next month it was bumped to 250 dollars last month. My future bill now shows 251 dollars ??! I did get the storm ready internet back in July this year, but that is 7 dollars a month and that was part of the 225 dollars each month.
The automated Xfinity Assistant (AI) thing is pointless and it seems like it is rather a hassle to navigate the phone-line customer support. My last option is to physically go into my local area store to see why my billing keeps going up despite not adding any new services and actually reducing my access. However, before I do this, I would like a competent customer /billing support specialist to review my account for accuracy.
Thanks!
Accepted Solution
XfinityChristy
Official Employee
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1.6K Messages
26 days ago
@Ativan Thank you again for reaching out with your questions about your billing. We're here for you, and our team of Xfinity experts is always ready to help. Another fantastic tool at your fingertips is the Xfinity app. It’s perfect for troubleshooting and checking your bill. —all in one place! If you haven’t downloaded it yet, here’s a link: https://comca.st/2zsiyBf. I hope your day is awesome and your week even better! 😊
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XfinityChristy
Official Employee
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1.6K Messages
26 days ago
Hello Ativan, thank you for reaching out to Xfinity via our Community Forums. I’m really sorry for the frustration you’ve been dealing with—your efforts to adjust your services to better fit your needs should be making things easier, not more complicated. I understand how upsetting it must be to see an increase after taking steps to lower your monthly costs, and I appreciate your patience through it all.
To help get to the bottom of this, I’d be happy to review your account details and clarify why the bill has changed, especially given the adjustments you made. Could you please send me a direct message with your full name and address associated with your account? This will allow me to double-check those charges and the equipment listed on your account to make sure everything reflects accurately.
Thank you for reaching out—I’m here to make sure we can get this sorted for you.
To send a "Direct Message" message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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