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Comcast start up page
Comcasts start-up page is infected with malware I have virus software running 24/7 so it catches everything..today started comcast got to startup page up pops my virus warning took a screen shot...Something about lionfish app...
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Customer Service
@MasterYoda Can't download Xfinity Stream app on Sony tv's but casting from computer or cell phone is a good workaround.
Xfinity Stream App Audio Out of Sync
I exclusively use the Xfinity Stream App to watch TV. I have one TV where I’m using the App on an LG SmartTV. I use app through Roku on the other TV. I experience the audio being out of sync on a regular a regular basis on both TVs. Other streaming services like Disney+, Netflix, etc… are fine. It a
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Back closer to start... Download ~600Mbps (30% less than start) and upload ~5Mbps. Better but that is less than 1/2 of subscribed download bandwidth.
Arris S33 modem w/ Xfinity 1.2Gbps service
Just started using an Arris S33 modem for my Xfinity 1.2Gbps link. After reboot I get ~900Mbps downstream and ~6Mbps upstream. Hours later I am getting ~25Mbps downstream ~4Mbps upstream. I have checked the S33 cable signal levels and they look to be within expectations. Is there anything else I nee
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Is there a way to install an older version of the Xfinity App
Hi, the app gave me the massage that I needed to update to a new version. When I go to the Google Play Store it tells me my phone is not compatible with this version of the app. When I went to the Xfinity webpage and clicked download the app, the app would load. If I launched the app from my phone,
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Customer Service
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Stream IOS 6 DVR downloads stop playing after a few seconds
Hi there, Downloads from my recordings to my gen 6 iPad running iOS 17.2, have stopped playing. They seem to error out just after I watch the opening commercials.
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Xfinity Stream App
@user_830vgb We appreciate the update that the technician had arrived. Just to clarify, were they able to resolve the slow download speeds?
No DOCSIS 3.1 signal on Arris SB8200 - newly provisioned
I installed a new SB8200V3 modem in place of a Netgear DOCSIS 3.0 modem. My download speeds have now dropped to 300-320 Mbps instead of the 800 Mbps that I am paying for. The whole point of changing to a DOCSIS 3.1 modem was to use the plan bandwidth. Instead it got worse. The receive light is GREEN
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There is a known issue with audio out of sync on Roku devices. Roku has confirmed that the issue is on their end, caused by a software update to their devices that they initiated. At this time, we do not have a timeline when this will be resolved.
Xfinity app audio and video out of sync
I use the Xfinity app on my second tv and it goes out of sync when I watch shows on it. It's been getting worse over the past few weeks. I can switch to the Roku home screen and then back and that helps for a little while but then the problem arises again. I noticed that a lot of people are having t
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@fearlessvoicee The information that our Expert @EG provided you is correct. Gigabit X2 is not the same as symmetrical speeds where the download and upload speeds are the same. Being able to provide symmetrical speeds is something we are exploring as
XB10 info
I was just wondering as the XB10 was recently announced when an anticipated launch would occur and would it work on existing network or would you have to be on the X class of Internet to use it as I would be highly interested to test on my network? With the gig 2X plan I have.
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Yes, both iPhone and iPad let you download shows you’ve recorded. I use it every year when I go on vacation.
Apple TV Xfinity stream app: no download option
Why isn’t there an option to download recorded shows onto the Xfinity stream app on the Apple TV. That’s lame. Is it coming? Where is it?
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Unable to "view" attached docs from email
Hello all. It seems that for a few months now, From Xfinity email, I have been unable to view a document before I decide to download it. Now I get this response: "An error occurred converting the document so it cannot be displayed. Please download the file using the button below. " I am using an iMa
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Thank you for the help. We tried the new software with Motorola and the same issue. It worked fine for a few years and this year, 2025, it started doing this so and walking around setting everything to manual DNS is not a solution. Motorola thinks I'
Intermittent DNS Resolution - MG8702
I'm using a personal Motorola MG8702 for my router and have been using it with no issues since December 2020. Suddenly the second week of January 2025, all my DHCP client devices stopped being able to access the internet. I've tracked it down to the fact that the MG8702 has stopped relaying DNS requ
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Yes, not available yet as it is currently a beta. You can manually download it or wait for the general release.
Safari 15 cannot open Xfinity stream on the iMac
It hangs on the buffering screen when I try to stream Xfinity TV on the Xfinity website. Only occurred once I updated to Apple's latest browser, Safari 15.
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I am having same issue for 6 months on my iPad if i download a show. I gave reinstalled many times
Xfinity Stream App Freezes
Xfinity Stream app keeps freezing for about 10 15 seconds periodically. This occurs on 3 different SamrTVs - @ Samsung and 1 LG. This can be very annoying. None of the other non-Xfinity apps freezes; only Xfinity Stream. How do we fix? Thanks.
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The voicemail says it's still with T-Mobile. Is there an Xfinity voicemail app I should download before dialing*86?
Voicemail set up pin needed
I have a new motor stylus 5g and the voicemail is not set up. I still have T-Mobile voicemail and I can get into it to check messages
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@XfinityAmir I am not using an app. Do I need to download an app on my MacBook to connect to it?
Mac won't connect to xfinitywifi
Hi, my mac computer will not connect to the free hotspot xfinitywifi. I should be able to access as I am a paying customer of xfinity and have been for years. My mac however will not connect. Below is the screen that shows up. There are no buttons, I cannot click or do anything, it's frozen. I have
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The account is set up as IMAP and my Outlook software is installed on 1 device only; my laptop. I use Outlook predominately for handling my emails. But I am no longer able to delete nor move emails between folders using my Outlook software.
outlook email folders
A couple of weeks ago Comcast server reps assisted me with POP vs IMAP issues on my Outlook. Following their updates, I have not been able to move or delete mail between my Outlook folders [Inbox nor any other folders]. I can move and delete mail online using the Comcast email feature. But I need my
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Thanks for the update @user_a62d60! Are you using the Xfinity Mobile Website or the Xfinity App to download the PDF? Have you tried multiple devices?
Mobile bill statement PDF Unavailable
Not able to get the pdf version of my Xfinity mobile bill statement. Need this as an address proof. Contacted multiple times with Xfinity mobile customer care, no one was able to help. They just forwarded to another person where no one was able to resolve the issue.
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I have the same modem and am getting the same download speed as you. i, too, am supposedly paying for 600mbps.
Download speed is 30mbps with 600mbps plan
Don’t know why no one form xfinity is helping me, I took 600mbps plan but geeing only 30mbps download speed. I am using my own modem netgear c7000v2. Anyone is having same problem as I am facing with xfinity internet?
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Why would the tech have recommended it as a way to improve my download speed if they don’t offer it? Doesn’t make sense.
Not getting DOCSIS 3.1 upstream
Recently had a tech come out to fix some TV issues and while she was here she suggested I might want to get a modem that supports DOCSIS 3.1 for faster Internet. So I got an ARRIS Surfboard 8200 and hooked it up. It's showing I'm getting the 3.1 receive downstream (blue light) but not getting the up
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Thanks Jcassell, I've been on X1 since the beginning and a long-time user of this forum, so I know what it's about....I'm just trying to avoid having to actually work on a system-wide bug (again, I've done it before) with a Level 2. I happily call t
SFGold
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12 years ago
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X1 Technical Issues
Welcome to the new "X1 Technical Issues" thread. We ask that you post all of your X1 related technical issues (Audio, Set Top Box, etc.) here. Below, you will find links to X1 Help articles that may assist you in resolving your technical issue: Xfinity TV: Basic Troubleshooting Find and Troubleshoot
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