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I have had 2 phones purchased through them that stopped working with in a year and was forced to purchase new phone in one case the manufacturer replaced the phone for a new one and Xfinity refused to activate because the software was locked, I hate
Xfinity Keeps Denying by Phone Unlock when it's paid-off and meets all criteria.
Hi, Has anyone had major issues with having their phone unlocked? I have owned my phone outright since October 2024, I recently had a replacement with Assurant, and decided I wanted to unlock it to use it with another carrier. After 4 separate chats, and escalations with xfinity mobile, and advance
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No because I cannot even imagine why that would help. It is the “Guide” software used on the DVR system that is flawed and Comcast has chosen to ignore this issue for a VERY long time. When Record New Episodes is selected, that is precisely what shou
tv-DUPLICATE SHOWS TAPING ON OTHER CHANNELS
An issue I previously raised has not been addressed for years and has gotten worse. Whether it is the fault of Comcast or one of your vendors is irrelevant to me. IF I set DVR recordings for only new episodes of Jeopardy, your system records repeats. This has been an issue with channel 1425, the Gam
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They said I have an older remote XR11. I am picking up a new one Saturday XR15. I have my doubts that will work. I have 3 TV's and this only happens on the one with the DVR box. Started 60 days ago. I suspect maybe a software or firmware update.
Volume controls not working
Hello! My Xfinity xr15 remote isn't working. When I press down on either the volume controls or mute button, the light just turns red. It is not low battery because the remote control is at 96%. I have tried resetting the tv box and re pairing the remote but it doesn't work. Everything else like cha
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Has xfinity solved the Cdn cell phone problem yet!! Cannot download xfinity app, cannot received text messages. HUGE PROBLEM. HELP. WHAT SHOULD I DO??
Canadian phone number not accepted in my account
I have an account ,at XFinity. Just received an email stating that they an text message and could not reach me. My phone number is a canadian phone number, and the web site of Infinity does not want to take it. I even when to an XFinity store and they told nothong can be done !!! Now, what do I do t
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Image too big error code
Turned our Xfinity box on yesterday, which is a Pace XG1V3B – DRI, and have gone through hours upon hours of trying to get software to load running version 1.144.4.7….error always states that “image is too big” and no matter how many times we go through the dance with the AI bot Who pings the box or
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X1
@user_0c3c90 Please create a new topic of your own here on this board detailing your issue. Thanks. Re-closing this 15 month dead thread that was improperly re-opened by the new forum software / platform. A known issue that is being worked on.
How to split WiFi signal to separate 2.4 and 5ghz lines?
As the title says how do you do it now because as far as I can see it is done automatically and I’m unable to split them.
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@user_l2u4ou - According to my research, and current requirements in the App Store, you need iOS 15.0 or later to download the Xfinity App on an iPhone. Also, the current version of iOS available for the iPhone 7 is listed as iOS 15.8.3. While the iP
How to Activate Storm-Ready from Laptop
I am trying to activate my Storm-Ready from my laptop. I only have an iPhone 7 so I cannot use the Xfinity app. Thanks in advance for your help :)
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Why does my cloud dvr recording randomly rewind?
During cloud dvr playback, not every time, but with no discernable trigger that I can tell, just as I start a fast forward session, the system will rewind at max speed to the beginning of the recording. This appears to be software issue, is there a fix for this?
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X1
@user_4badba can you provide what steps you’ve taken so far? if you follow the steps below you should be able to activate your new phone . 1. activate your device online or call customer support 2. Turn on your device and follow
QR Code Expired - How Do I Activate iPhone 14?
I ordered a 14 from Apple and am already on Xfinity mobile. I can’t activate my cellular because I get a message that the number can’t be transferred. When I try to do it via Xfinity’s QR code here https://www.xfinity.com/mobile/support/article/how-to-activate-phone it says the code is expired. How
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Same issue with my iPhone X. I was trying to download the secure profile and I can’t use xfinity hotspot app, says no internet connection.
Hotspots app “no internet connection” when trying to sign in
Hi all, When trying to sign in to the XFINITY hotspots app it says I have “no internet connection,” even though I am connected to the internet. This problem arose when two days ago I reset my network on this iPhone SE (1st gen). After resetting the network, I was still signed in the hotspots app, bu
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showing network speed - this is what getting consistently throughout the day on the 1200 download 35 upload
Terrible network performance!!
I have been patient long enough. I have not been getting the speed I've been paying for. I have had several techs come out and changed all the wires, the drop, and I'm still having internet issues. I was told that the node was having noise and they NEVER came and got it fixed. It has been going on f
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I have the same problem. I also keep getting emails that I should upgrade my equipment, but the SBG10 should have plenty of download speed.
Arris SBG1000 instead of Arris SBG10 incorrectly listed as my device
I have an Arris SBG10 but listed in my account on my device it shows Arris SBG 1000 which has a download speed of like 33 Mbps. I have checked the my devices and the Arris SBG 10 is still listed as an approved gateway for my plan. At times we can barely get on the internet or it takes a very long ti
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Bally Sports Southeast
If I get Flex w/ y'all, can I download the App & watch it?? I have Only internet w/ Xfinity.
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Channels and Programming
same issue since the ios 18 updates. I aslo use Gmail and no issue there with that account. The attachements are just stuck downloading. Most never download at all.
Comcast email attachments don’t download on iPhone iOS 18.2
I use the Mail app on iPhone to access my Comcast email. After upgrading to IOS 18.2, when I open an email with attachments, it takes several minutes to download the attachments even if small (under 1Mbyte). It worked fine before IOS18. Internet connection is strong, and I have deleted and reinstall
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If you would, please post your event log (under system, as I recall). Make sure to edit out your MAC address and Xfinity's MAC address from each line as that is considered PII. Also, find out what version of the firmware is installed by looking at th
Rebooting MB8611
Hi, New service installed a few weeks ago. Running a MB8611 modem. Modem is spontaneously rebooting 1-2 times a day. It is plugged in directly to the first Coax cable into my house, so there are no splitters or other "me" related issues with that side of the network. Are the SNR numbers and the Corr
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Same issue. I wasted time with Comcast support who had me do all the obvious things which I had already done, including a factory reset. I think it's pretty obvious the problem is with a bug in the software that drives the pause/unpause 'featu
Device randomly gets paused, but Xfinity app says it isn't paused.
A few days ago I manually paused one of the devices on my home network. I set it to pause until I unpaused it. The next morning I unpaused it, and everything seemed to work just fine for 4-5 hours. Then, suddenly, the device lost all internet access and I started getting web pages telling me that my
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Packet Loss resulting in disconnects
Everytime I attempt to play COD Vanguard I get packet loss to the point of a disconnect. I will ping fine for awhile and everything will run smoothly, then out of the blue a packet loss and disconnect. I have forwarded ports. I have updated all software and devices. The only game it seems to happen
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Your Home Network
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XFi app...how to access without a smartphone
XFi website being eliminated and settings only accessible through app. What happens if you don't have a smartphone to which you can download an app?
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Xfinity App
There will NEVER be a legacy iGuide box that supports IP-based On demand. Comcast no longer has a license to the software which is why it has not been updated in years. They wrote X1, and even license it to other cable companies, so they MAKE money o
Andyross
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2 years ago
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I Don't Want X1
The cable TV box xfinity gave me a few months ago stopped delivering Video On Demand a few days ago. They want me to replace it (for free) with a new box that will deliver VOD but is controlled by the X1 user interface, which I find unusable. Does anyone know a solution perhaps using a cable box fro
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