Visitor
•
3 Messages
Xfinity Stream App Audio Out of Sync
I exclusively use the Xfinity Stream App to watch TV. I have one TV where I’m using the App on an LG SmartTV. I use app through Roku on the other TV. I experience the audio being out of sync on a regular a regular basis on both TVs. Other streaming services like Disney+, Netflix, etc… are fine. It also works fine on my iPad. I’ve had the problem for the last month or so. Rebooting everything will make it better for a while but the problem will return. I contacted customer service and they did something to my cable modem but problem came back as well.
XfinityMikeB
Official Employee
•
891 Messages
4 months ago
Hi there and thanks for reaching out! I know how important it is to fix the audio issues you are experiencing! Have you tried updating the firmware on the device to see if this helps?
0
0
user_58a848
Visitor
•
3 Messages
4 months ago
All devices automatically apply updates so they are current.
0
user_917497
Visitor
•
1 Message
4 months ago
Mine is really bad, and [Edited: "Language"] too, because I was hoping to go wireless in my newly renovated master bedroom, and now I’m most likely gonna have to run a 60 foot wire through my ceiling and walls, and not have the clean look of my bedroom I was hoping for. I watch a lot of television in there, and I absolutely love how my Samsung smart TV has all the apps. It makes it way easier than running cables through a condo, especially if you have a nice place and need to have a clean and hidden in-wall installation. I have two small boxes xfinity left for me, and I wish I didn’t have to use them, but the voices out of sync is just unacceptable for me to have to watch. It’s so annoying. Xfinity needs to solve this issue, and now! I’ve only had my app going for a few months, and from what I’m reading it’s been years and has gotten worse! That’s lunacy. If they say they can’t fox the issue, then clearly they’re trying to sell more boxes or something, haha, because that’s crazy that they can’t. All the other streaming apps seem to be okay, come on COMCAST! FIX IT!! Jeesh.
(edited)
6
user_aea34e
Visitor
•
7 Messages
1 month ago
I've been dealing with the Xfinity stream app audio out of sync issues since I turned in my digital transfer adapter box and started streaming and casting, Jun, 2022. For more then 8 months, this is an issue that is absolutely terrible and then it will go away, but come back.
I didn't have sync issue with the digital transfer adapter box... Now that I want to stream instead of paying a monthly fee for the box there is a problem!
I've been through 4 routers, 4 or 5 service calls, re-cabled from the street to the splitter, all indoor connections checked, more calls to customer service then I can remember and at least half a dozen or more service tickets, that get closed without the issue being resolved!
When I call customer service my problems don't fit the automated answering system questions so it takes about 20 minutes each of the many times I have called to get to a live agent, who is working in a crowded service center, talking on a head set, that speak English with a heavy accent and so much background noise from other agents that I cant make out what they are saying! Or, working from home with a loud TV and children playing making noise in the background that drowns out the agents voice!
One of the customer service agent asked... "Who manufactured your Roku device???? WHAT?
When will this audio sync issue be resolved?
Thanks!
0
0
cln823
Visitor
•
1 Message
28 days ago
Pretty disappointing to do a Google search on this error message and find that it has been around literally for MONTHS with no resolution. Sort of like the ongoing "access denied" message that pops up on the website when you try to access your account to do things like pay bills or change plans. According to the employees at one of my local Xfinity offices, they hear about the website issue a lot and have for MONTHS.
Really Xfinity? I pay a lot for your service, but you can't even write web coding without bugs or without fixing any bugs that do arise? You're an ISP. That's hardly comforting and definitely represents an abysmal level of regard for good customer service. :(
1