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deby3
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Wednesday, January 10th, 2024 7:46 PM

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outlook email folders

A couple of weeks ago Comcast server reps assisted me with POP vs IMAP issues on my Outlook. Following their updates, I have not been able to move or delete mail between my Outlook folders [Inbox nor any other folders]. I can move and delete mail online using the Comcast email feature. But I need my Outlook to work as it did before.

Please reset the feature or provide instructions to me so I can reset my Outlook. Thank you in advance.

The error message I get says: "Cannot move the items. The item cannot be moved. It was either already moved or deleted, access was denied, or the server is unavailable."

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1 year ago

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XfinityGabby

Official Employee

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1.5K Messages

1 year ago

Hello, @deby3. Thanks for reaching our team regarding the email concerns. Are you experiencing this issue on the webmail interface or a browser to access the mail? If so, can you please try clearing out your browser's cache/browsing history. Close out the browser and restart it in a fresh session. You can also attempt using a different browser if that doesn't work.

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deby3

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5 Messages

Thank you for your reply, but my email works fine with all the browsers.

My issue is that now I am not able to move and delete email while in Outlook. It was working fine prior to my contact with Comcast team. 

1 year ago

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XfinityGabby

Official Employee

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1.5K Messages

1 year ago

Thanks for clarifying. Can you advise if this issue is occurring on multiple devices or just one? In addition, was the account setup as POP or IMAP? 

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deby3

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The account is set up as IMAP and my Outlook software is installed on 1 device only; my laptop.

I use Outlook predominately for handling my emails. But I am no longer able to delete nor move emails between folders using my Outlook software.

1 year ago

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XfinityRyanE

Official Employee

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1.1K Messages

Gotcha! My recommendation would be to remove your Xfinity account from Outlook, and re-add it using the recommended/default settings. The email server settings should be atomically obtained and all of the features should work properly. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

deby3

New Poster

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5 Messages

Thanks for your responses.  I was able to resolve the issue today by updating the Outlook app on my pc.

1 year ago

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XfinityJamesC

Official Employee

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2.2K Messages

I’m so happy to hear that, @deby3! Thank you for getting back to us. Please feel free to create a new post if you ever need assistance with anything else. Our amazing community is always ready to help, 24 hours a day, 7 days a week. Stay safe and have a great morning!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

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