folrypro's profile

Visitor

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2 Messages

Saturday, October 5th, 2024 2:37 PM

Closed

Comcast start up page

Comcasts start-up page is infected with malware

I have virus software running 24/7 so it catches everything..today started comcast got to startup page up pops my virus warning took a screen shot...Something about lionfish app...

Expert

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110.5K Messages

8 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

4 Messages

8 months ago

Same here, been happening for a few days.

Visitor

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2 Messages

@user_djv5nl​ how did you add your photo...??

Official Employee

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3.3K Messages

@folrypro At the bottom of the box you would be responding it you should see an option to insert a picture where the picture icon is towards the right of the screen. I hope this helps.

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Official Employee

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1.9K Messages

8 months ago

Good morning @folrypro, and thank you for reaching out to our dedicated team on our Forums and bringing this to our attention, we appreciate it. I see that you are reporting your 24/7 virus software caught a virus on our start-up page and there was something about a lionfish app. That is definitely strange but rest assured, we take this very seriously. Can you please confirm the URL you were accessing? Are you able to provide a screenshot of what was popping up on your end?

 

 

(edited)

4 Messages

URL for me "https://www.xfinity.com/overview"

Screen capture here

[Removed image: "Invalid Malicious link"]

(edited)

Official Employee

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1.9K Messages

Good morning @user_djv5nl and thank you for reaching out to our dedicated Communities team here on our Forums, we appreciate you letting us know that you have also been experiencing this issue for a few days. We appreciate you taking the time to provide those screenshots as well. Rest assured, our team takes your online security very seriously and wants to make sure this gets to the right hands.

 

I would recommend reaching out to our amazing Customer Security Assurance (CSA) team. The Customer Security Assurance organization has been established to ensure a safe and secure online experience for Comcast customers. This team is a dedicated group of security professionals who respond to issues pertaining to phishing, spam, infected computers, online fraud and other online security issues. They can be contacted directly at 1-888-565-4329 and their hours of operation are 8:00am - 12:00am EST, 7 days a week. You can also make reports using their website here https://internetsecurity.xfinity.com/help/report-abuse.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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