I have tried troubleshooting, restarting the flex device, as well as my Gateway and I still receive this error when trying to do anything on my Flex Device is there any way to fix this?

This is an ongoing issue that happened after a “service upgrade” few months back. The service upgrade caused an outage in our area and after that my internet has been expereincing periodcally slowness and disconnect. I also notice the down arrow light blinking when the issue occcurs. I’ve called Xfi

I have Xfinity internet but choose to use my own equipment. When I log into my Xfinity account, there is a heading for "Add or Manage Devices", but when I click on it, the website breaks and I'm told I must contact Customer Service. When I reach out to Customer Service, I'm told I MUST download the

I have been having issues with my Internet losing connectivity and also pixelation on cable TV channels. My SB6183 shows lots of T3 Timeouts. I've had these issues on and off for months and most recently replaced the coax cables and splitter, but it hasn't improved. All connections are tight. What e

I can not get my new modem to connect. Old modem works fine. It is a new modem from xfinity.

I have noticed that as of today (March 1), all of the Screenpix channels just have "Movie" in the program guide. No actual titles.

I called XFinity customer service to order an additional box to rent. They informed me ( in severely broken English) that I could only purchase one for $199. I told the rep that I’m not interested in a purchase. The rep suggested that I buy television streaming from Direct TV using Direct TV boxes (

I signed up for Internet and Mobile service in Oct 2024 and to get the discounted pricing, had to enroll into auto-pay. The very next month, I started noticing an extra charge posted on my account. I get billed for the Internet on the 8th of the month and for the Mobile service between the 10th-13th

A Regional Sports Fee of $9.75 was added to my June bill. Customer Service told me that this is required by the Federal Government. I do not believe this for one moment. Can it be removed from all future bills?

I am using my own Cisco cable modem with Comcast internet for a while now, at least 10+ years. Cisco modem is DOCSIS 3.0, handling up to 268 Mbps download speed. I recently upgrade to 600 Mbps download plan and Cisco modem cannot keep up. I plan to replace it with Motorola MB6811 which can handle up

My internet plan cost nearly doubled this month because my "discount" period is ending. According to my bill, it appears it will automatically increase more in another year when my "promotion ends". I have to say that this is a strange way to treat your existing customers (been with Xfinity for more

I went to look for something to watch and yesterday, Axs TV was on channel 897. This morning, I went to look again, and it's gone. I did search and find it on 1613, but I don't usually go up that far to find it. Why was it removed from the 897 channel designation? This makes ZERO sense to get rid of

Cable is drastically sagging in my backyard. If it wasn't still being held up by low-hanging tree branches it would likely be on the ground...

Hi I'm moving tomorrow and need to transfer my Internet service with me. But when I use the moving service from Xfinity it said "Another customer has service at your new address, so we have to schedule your installation out at least five days and close your old account the same day you install." How

For about two months, I have had a problem with my internet speeds being very slow. I am on 200 Mbps plan. When I reboot my modem, I get 200+, but after a few minutes my speed will drop in the 30 to 35 Mbps range. A technician came to my home, and replaced the cable coming from the pole to my house,

New to Xfinity internet. Wanted to add a mailbox for my wife. Went thru steps to send an invitation. She responded to the email and completed some form. Xfinity seems to have at least partially set up an account for her. Then Xfinity said it was processing a $25 charge. She had not entered a credit

I have been getting too many DoS attacks which is slowing my internet service! I want a dynamic internet service! I want my ip address to be constantly changing! Why they say dynamic and give you static? I looked online the only people getting static ip address are businesses not regular consumers?

When I go to log in to a residential XB7 gateway at https://10.0.0.1 it prompts me to change the default username and password. If I do that will Xfinity support still be able to log in to the gateway as well and check diagnostics and line signals as they have been doing recently to troubleshoot my

My devices stay connected to the WiFi network, but the Internet goes out constantly, and even devices that are wired to the modem/router lose connection. This happens multiple times a day, and seems to happen more every day. Over the past 3 going on 4 months, I have been on multiple chats, calls, an

Hello, Always have had good service on this forum so I thought I would reach out about what I experienced today at Comcast store. I went in to transfer (internet,tv,landline phone) my service; moving to a new address 1 mile away from my current address. I was told I could not transfer my landline ph