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antoniaandmatt
1st Topic

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Wednesday, March 20th, 2024 6:28 PM

Closed

Sagging power line in backyard

Cable is drastically sagging in my backyard. If it wasn't still being held up by low-hanging tree branches it would likely be on the ground...

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Updated 

6 months ago

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Accepted Solution

XfinityFrank

Official Employee

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944 Messages

7 months ago

Hi there, antoniaandmatt ! Welcome to the community forum! We would be happy to help get this resolved for you!

Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address. Thanks!

 

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antoniaandmatt

2 Messages

Sent a message; the response I got was telling me to not send unsolicited message to support.

6 months ago

0

Again

Expert

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30.9K Messages

@antoniaandmatt​ 

Sent a message; the response I got was telling me to not send unsolicited message to support.

Did you send the message before or after @XfinityFrank asked you to do so?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

6 months ago

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