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I am moving and might have some overlap between houses. Would I be able to setup internet at the new house, while retaining it at the old?
Subject says it. I'll probably have like 1-2 weeks of overlap, but want to retain the wifi at both houses for the security cameras and to be able to work from either house while overseeing things being moved. Probably means I need two accounts, or no?
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Customer Service
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My info wrong on recipient caller id
Hi I got a new number yesterday for xfinity mobile and when I call, the recipient's caller id shows the name of a local hospital, not me. Can this be updated/fixed/changed ? Calls and texts can be denied if the recipient doesn't know the caller is me. Thanks.
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Plan
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Seasonal hold
I am a seasonal at treasure beach. I’m looking to stay with comcast in the spring. What are my options for off season?
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Customer Service
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DMZ - Stopped working.
I have an Xfinity supplied ARRIS Group, Inc. TG1682G modem/router. Around the second week of May 2022, my DMZ stopped working and it had been working since 2018. And up until May 2022, I was able to set everything up via the 10.0.0.1 address after logging in. But now everything is requi
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Your Home Network
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Xfinity XB7 Gateway - Smart Home Devices Not Pairing HomeKit / Direct
Hello, I recently swapped my XB6 Gateway (Shiny Dark Gray) for the XB7 Gatway (White/Gray). I did the self-install which meant launching the xFi app, and completing the swap of the XB6 to XB7. This took about 30 mintues and I was up and running - all 45 devices connected to the Gateway. I use the
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Xfinity App
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NordVPN not working
I have been using NordVPN for a few years. Starting today I can no longer connect to websites when NordVPN is turned on. Any ideas on what could be causing this? I ahve k3XlU0Ryk3XlU0Ry
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Your Home Network
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New coax install
Hi, I want to move my gateway from the room it’s currently in to a room where we utilize the internet more. Only problem with that is that there’s no coax in the room. Can Xfinity install coax into the room for me? If so what would it cost, most likely?
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Your Home Network
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Camera not appearing on touchscreen
I have the new doorbell camera and 3 new cameras, but still the touchscreen that came with Xfinity home original equipment (~8 years or so) , the door sensors and motion sensor. Also the system has an additional router. Problem is: none of the cameras have a preview and/or thumbnail on the touchscr
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Devices and Equipment
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$10/$20 bundle discount
Good evening! I have just added a mobile line to my Xfinity service (eligible for mobile discount), and initially chose By the Gig which includes a $10 monthly internet discount. A couple days later I decided that Unlimited would probably be better, so I changed it. Can you confirm if I will now be
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Billing
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Need outside cable line moved
Recently the utility company installed a new utility pole in our yard and moved all of the power lines to the new pole. We now need xfinity to come and move all of the cable lines from the old pole to the new pole so that we can have the old pole removed to build our garage. We have scheduled 3 ser
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Customer Service
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Plan change
I called and changed my plan around 3 weeks ago, and my balance hasn't changed yet. How long does the change take?
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Billing
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Is legal action necessary?
I have Xfinity service for years. I also have 3 mobile lines. I moved two weeks ago. I put in a move request prior to moving and have e-mail confirmation. The day I moved in 7/15 I chatted via the app to set up my internet. We tried for almost two hours to set it up and could not so the representati
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Customer Service
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I need credit on my account for line I was told I couldnt close
Hello, this is a long story that I will try to make quick. My husbands line was on my account. When his business starting expanding he moved to T-Mobile, this happened Jan 2023. A couple months later I went into my local store and said I needed cancel that line since it hadn't already been removed a
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Devices
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Address not found
I am moving and the address is not found in the move page. When it prompts me to enter my address in the 2nd input field, I do and I see the address as an option. However, when I select it, I am told it's an invalid address and I am unable to proceed.
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Customer Service
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Lost Purchased Movies After Move
I lost all my purchases after moving to a new address. Can you restore them?
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On Demand
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Enabling private messaging
Hi Xfinity, will you enable my private messaging feature? Thank you!
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Getting Started
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Would Like a List of Channels I subscribe to ("Limited Basic" and "Expanded Basic" Subscription)
I've read this thread (https://forums.xfinity.com/conversations/channels-and-programming/can-i-get-a-list-of-only-the-channels-i-subscribe-to/621d414faa6a0b79e96255c8) and followed links provided by Xfinity in other threads, but have yet to find a list detailing the contents of the two packages I am
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Channels and Programming
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Arris S33 having signal issues - suspect damaged cable outside.
My internet drops frequently throughout the day - things that require constant connection like large uploads are interrupted, my work VPN disconnects, and online games have high ping and lag.I have read the connection troubleshooting:https://forums.xfinity.com/conversations/your-home-network/connect
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Your Home Network
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TiVo D261 error, with Ultimate TV package, can’t see most channels
I saw this discussion and it fits my situation: https://forums.xfinity.com/conversations/channels-and-programming/tivo-cablecards-channels-i-am-paying-for-and-cannot-receive/63ed531e65f3ed11c94ecda4 I have a TiVo with a CableCard. The TiVo is active on the TiVo service, and I have the Ultimate TV pa
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Non-X1 Service
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Comcast Phone Service vs. My Own VOIP Phone
If I've got my technologies all messed up, I will appreciate correction: I am a prospective cord-cutter. Ideally, I would like to get only internet service from Comcast, not phone, not TV. I might be interested in maintaining a landline phone, i.e., in addition to my mobile phone. It seems that
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Home Phone Service & Equipment