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willyls
1st Topic

1 Message

Saturday, September 23rd, 2023 11:06 PM

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Address not found

I am moving and the address is not found in the move page.  When it prompts me to enter my address in the 2nd input field, I do and I see the address as an option. However, when I select it, I am told it's an invalid address and I am unable to proceed.

Question

 • 

Updated 

1 year ago

236

1

0

Accepted Solution

XfinityRichard

Official Employee

 • 

1.8K Messages

2 years ago

Hi there, @willyls ! Thank you so much for reaching your Digital Care team. I'm so sorry for the trouble you are having with trying to move your services. Please be assured you reached the right person to assist you. Can you please DM me your first and last name along with your full service address and your new address so that I can assist you further?

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon 
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it

1

0

Diesel20903

4 Messages

I am having the same problem is there any one who can help me get my address added. 

1 year ago

0

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