2 Messages
Arris S33 having signal issues - suspect damaged cable outside.
My internet drops frequently throughout the day - things that require constant connection like large uploads are interrupted, my work VPN disconnects, and online games have high ping and lag.
I have read the connection troubleshooting:
https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9
but am unable to check my signal levels on the modem because I don't have a device that supports a wired connection in my house at the moment.
Additionally, landscaping was recently installed outside near where the coax cable enters my house, I suspect that cable was hit or something.
How can I get a tech out here to diagnose this and/or run a new cable?
Accepted Solution
user_nq0z2h
2 Messages
10 hours ago
A tech came out an ran a new wire to my house from the box by the street, everything is working perfectly now.
0
0
XfinityJoe
Official Employee
•
615 Messages
8 days ago
Good morning, @user_nq0z2h we would be happy to look into any concerns you have with your connectivity. I depend on the internet to do my job and my kids depend on staying connected for their education, so I understand the importance of a consistent connection.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0
EG
Expert
•
108K Messages
8 days ago
@user_nq0z2h @XfinityJoe
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
0
0
EG
Expert
•
108K Messages
10 hours ago
@user_nq0z2h
Thank you for posting back with the update. Glad things got squared away ! Now closing your marked "Solved" topic.
0
0