Xfinity XB7 Gateway - Smart Home Devices Not Pairing HomeKit / Direct
I recently swapped my XB6 Gateway (Shiny Dark Gray) for the XB7 Gatway (White/Gray). I did the self-install which meant launching the xFi app, and completing the swap of the XB6 to XB7. This took about 30 mintues and I was up and running - all 45 devices connected to the Gateway. I use the Apple Ecosystem - so iPhone/iPad + HomeKit along with the following WiFi Smart Home devices:
- Ecobee 4 Units
- MyQ Garage Door openers + Homebridge
- Logitech Circle 2 HomeKit-enabled cameras
- Nest Protects
- Philips Hue Bulbs
I noticed that after switching to the XB7, the Ecobee 4's, MyQ were not longer accessible via Home app in Apple HomeKit. But, in the actual Ecobee or MyQ apps, they were completely accessible, same with the cameras. The Philips Hue bridges are connected through Ethernet, and those are all accessible.
I attempted removing all of the non-responsive equipment from HomeKit, and now they will not add back in. I have never had this issue.
Tonight, I also just decided to re-add the MyQ garage door openers to the actual MyQ app, and that wifi setup process is also not working. You start the setup process on the garage door, and attempt to connect the garage to your home network, and it fails, just like the HomeKit devices were.
I am beginning to think there is some setting on the gateway that I'm missing that is not allowing these devices to connect.
Other than that, the gateway is great, is faster, and has better range overall.
I have not tried a full reset of the gateway, but I have logged in/logged out of iCloud, and tried different devices.
Has anyone had an issue paiting smart home devices to the Gateway at all?