What is the best way to find out what offers are available to me? I have been a customer for more than 30 years.  Six months ago my internet-only rate increased by 30%.  I called about 3 months ago and was told there was no lower price available.  I was also told that the agent would

Hello, I'm having trouble changing my plan. The chat bot seems to be stuck in a loop and does not help. I want to change my internet to the Xfinity Now 100 Mbps plan.  I am out of contract.  Thanks for your help.

New customer here. Started a week ago by putting in my address and starting an order, but the Xfinity website froze on me, twice. Went to Xfinity store today and they found my order but it was confusing them. They gave me a big black modem/router that I took to my new house and plugged in, but I can

I started having problems with our DVR cable box performance about a month ago. After many "chats" and phone calls, a technician finally came out, tested the connections and wiring and concluded that the box was bad. He replaced it with a XG2v2-S box. As you all probably know, some programs come th

I got the Flex today and hooked it up. When I turn on the TV and Flex, I get the initial Welcome message (in three languages). When I insert the batteries in the X15 remote, I get the three quick blue blinks. But when I press the Voice button (like the remote instructions say), the remote LED blinks

A month or two ago, I noticed that the services page claimed that my upload speed was 200. I was on the Gigabit Extra plan at the time. When doing speed testing I still would only get around 40 for upload.  However my modem at the time was a Motorola MB8600.  This modem is not on the Next

Is it possible to find out  what it was that got my partners email iD banned from this forum. It happened a few years ago. I have had several others review all posts made , but still today, cannot find anything that violates any rules. Obviously I have not posted the email ID  here, but would greatl

I have the following error message when trying to access my Rewards account for weeks now: We can't offer you rewards right now. Your account isn't eligible to join this program. To learn more about Xfinity Rewards qualification, please refer to our FAQs. I had Diamond status before moving t

Could I use an HDMI to Ethernet converter cable to connect the X1 TV box's HDMI out port to a WiFi router instead of a TV? Would the WiFi router work as expected? Thank you.

I am signed up for the automatic payments. If I make a payment before my withdrawal date, will my next scheduled payment still be pulled from my account?

I got a new modem from Xfinity, they want the old one returned. Sent it back by ups, but they didn't sent a box or label to return it.  How do I get a box and label to return it?

I received an email saying I have a virtual prepaid Mastercard from Xfinity. The email came from yourcard@xfinityincentivetracker.com And includes the phone number 866-385-8392.  Is this a legit thing or is it just another [Edited: "Language"] trying to get to my info? Thank you and have a gr

Hi, A technician came out and installed and activated a new gateway, however, the new gateway does not show up in my Xinfity app - so I'm unable to adjust wifi settings, run tests, etc. How can I get my new (already activated gateway) to show up in the Xfinity app like my old one did? My app only

I've had my own modem setup for multiple months already with no issues. Activated through the XFINITY app. I woke up today and now every device that is connected to the network is getting routed to a sign-in page that eventually sends you to download the app so you can activate your service. My ser

Hi I accidentally paid my bill for this month twice. Can I get a refund for 1 of the payments please? I really need it.

Hello - I'm planning on enabling bridge mode. Modem-->firewall-->LAN  Questions: what happens to the mgmt ip of the modem once in bridge mode? How does the modem get it's IP address once in bridge mode?  I don't want to have a dup IP and I want to be able to get back into the m

when on the phone an incoming call goes straight to voice mail without a Call Waiting "beep" so we can switch over to incoming call.

I am a new customer to xfinity and had to set up the internet in a house I just purchased. I was on the phone with a technician for several hours and unable to hook it up ourselfs. The xfinity rep said that they would schedule a professional installation and that he would waive the 100 dollar fee. I

Solved: I switched to Arris S33 and so far no issues with service or reboots. Still get occasional "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW. Dynamic Range Window violation" messages in the logs but modem keeps working. Update: Support has c

Xfinity app shows storm ready wifi "needs attention" but the app also shows cellular data strong signal and battery backup at 100%. I had an internet outage here and the storm ready wifi did not kick in to keep me online. What is the issue? I've tried power cycling Xfi router and the storm ready wif