Visitor
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3 Messages
I accidentally paid my bill twice
Hi I accidentally paid my bill for this month twice. Can I get a refund for 1 of the payments please? I really need it.
Visitor
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3 Messages
Hi I accidentally paid my bill for this month twice. Can I get a refund for 1 of the payments please? I really need it.
Accepted Solution
CCStephanieK
Problem Solver
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909 Messages
4 years ago
Hello, @user_f7d93b.
We can definitely take a look into seeing if we can get the second payment refunded for you! If the second payment created a credit balance on the account, we can get a ticket opened to have this processed for you. Please send us a Direct Message with your first and last name. The message icon is located at the top right of the Community Forum page, clicking on the message icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle.
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CCStephanieK
Problem Solver
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909 Messages
4 years ago
@user_f7d93b, this is a public thread, so we'll need for you to send us a Direct Message instead for privacy reasons! This can be done by going to this link and sending to our Xfinity Support handle. Once there, I would be happy to further review the double payment with you. Thank you!
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