1 Message
Virtual Prepaid Mastercard
I received an email saying I have a virtual prepaid Mastercard from Xfinity. The email came from yourcard@xfinityincentivetracker.com
And includes the phone number 866-385-8392.
Is this a legit thing or is it just another [Edited: "Language"] trying to get to my info?
Thank you and have a great day,
John
Accepted Solution
XfinityJustinC
Official Employee
•
893 Messages
5 days ago
Hello, @user_t2d1f6 thank you for taking time out of your day to reach out over Xfinity Forums. You've contacted the right place to get your question answered, and completely understand wanting to confirm if you received a legitimate email.
We do have offers for prepaid cards that could be associated with a promotion, Xfinity Rewards, or for our military service benefits. Our emails should have a Xfinity logo attached to the email that you can see before clicking the link.
Here are some great articles I found on our website with more information:
Verified Xfinity email: https://www.xfinity.com/support/articles/comcast-verified-email
FAQs prepaid cards: https://www.xfinity.com/support/articles/faqs-visa-prepaid-card-offers
Incentive tracker: https://www.xfinityincentivetracker.com/track 833-269-9036 is the contact Monday - Friday 7am - 7pm CT provided on the website.
Please let me know if that information was helpful, or if you still need assistance.
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