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user_t2d1f6
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Wednesday, September 4th, 2024 2:26 PM

Virtual Prepaid Mastercard

I received an email saying I have a virtual prepaid Mastercard from Xfinity.  The email came from yourcard@xfinityincentivetracker.com

And includes the phone number 866-385-8392. 

Is this a legit thing or is it just another [Edited: "Language"] trying to get to my info?

Thank you and have a great day,

John

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4 days ago

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XfinityJustinC

Official Employee

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893 Messages

1 month ago

Hello, @user_t2d1f6 thank you for taking time out of your day to reach out over Xfinity Forums. You've contacted the right place to get your question answered, and completely understand wanting to confirm if you received a legitimate email. 

 

We do have offers for prepaid cards that could be associated with a promotion, Xfinity Rewards, or for our military service benefits. Our emails should have a Xfinity logo attached to the email that you can see before clicking the link. 

 

Here are some great articles I found on our website with more information: 

 

Verified Xfinity email: https://www.xfinity.com/support/articles/comcast-verified-email

 

FAQs prepaid cards: https://www.xfinity.com/support/articles/faqs-visa-prepaid-card-offers

 

Incentive tracker: https://www.xfinityincentivetracker.com/track 833-269-9036 is the contact Monday - Friday 7am - 7pm CT provided on the website. 

 

Please let me know if that information was helpful, or if you still need assistance. 

3

user_49zreq

2 Messages

Not helpful. The link simply wont work.  I called the number and the only thing they said was try google chrome browser which i did and no results.  This expires in 6 months.  Why are we given a link that wont work?

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4 days ago

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user_49zreq

2 Messages

I need help for sure.

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4 days ago

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XfinityKrista

Official Employee

 • 

1.4K Messages

Hello @user_49zreq, thank you for taking the time to reach out on social media.  I understand your concern, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
I am an Official Xfinity Employee.
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4 days ago

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