I have had a cable wire come down during the wind storm last week. I tripped over it last week and hurt my back. When I tried getting customer support to take a look my cases are closed within 20 minutes. I am unsure of what to do next, thinking possible legal intervention is my only option if not f

My current plan I am paying for is "Download speeds: up to 200 Mbps / Upload speeds: up to 5 Mbps" but when I search for the same plan it states the plan should be up to 10 Mbps. I want the 10 Mbps on my plan without having to upgrade to a higher download plan, as the 400 Mbps only advertises upload

I had to upgrade my modem to XB7 to get the 800 mbs internet. I have ultimate tv, voice and internet. Before I set up my new modem the caller ID on tv displayed perfectly. After the new modem it does not display. I have turned everything off and on. I also had a chat and new signals were sent, still

Hello -- If an Acorn TV series ("Midsomer Murders") has all of the available seasons and episodes on OnDemand except for one entire season (Season 20, 6 episodes), can I address that on here, or is it necessary that I contact Acorn TV? And if so, how? Seasons 1 through 19 and Season 21 are there; no

I am receiving the message about every 15 minutes cable box blinks and then in about a minute the brodcast resumes. Have tried unplugging the cable box waiting a minute and plugging it back in. Everything is fine until the "message" appears again. Any Suggestions?

I was recently notified I had "earned" my "1st reply badge", but I haven't posted in a long time. How'd that happen? Does this have anything to do with "kudos?" I have none.

I made a contract with Xfinity for internet service for my residential address EDIT:[PI] almost a month back. It turned out that internet cable outside of my house connecting two Comcast service points is damaged. There were 4 different technicians visiting my house and finally the issue was referre

any reason I'm getting the standard definition of FS2 but not the HD version in my area? I can see it FS2HD (779) on my lineup at xfinity.com, but my cablecard won't find it no matter how many times I scan for it. thanks.

The XRA accessibility remote does not have A, B, C or D buttons. How do I call up the sports app (old C button) or delete a channel from last-watched history ( old D button)?

Hello, We have been experiencing pixelated and slowed streaming and breaks/slowdowns in connectivity for months. Resetting the box does not help. An Xfinity tech came out and confirmed that the signal coming into our house was too weak (on 6/8) and that an adjustment needed to be made at the pole a

I have paperless billing so never saw this before now. Not sure if an issue but would like a clarification. My Bill has Peacock listed twice in the Add on section. I had Peacock when it was originally free. I added it through being a Diamond Customer. Where does the second one come from. Not plannin

I have had xfinity flex since December 1st for the past 2 weeks it has become impossible to watch any tv without the system returning to the home Screen. Everything is connected correctly- I have tried resetting the box, all connections are secure and internet works just fine. What is this issue wit

I need to register a new cable modem. This needs the xfinity app but the app is not working on my phone. What can I do?

I want to change my current plan to a 1 year long term contract at a discount but I can't find any way to change my plan to do that. Is it not available for connect plan at 150 Mbps?

I’ve looked all through this forum and still can’t find the answer I’m looking for but most were asking the same question, why is my X1 box not detecting my 4K tv? I can’t stream any app through my X1 box and get any type of 4K picture. Here is my set up: - Hisense 55 H9G 4K ULED - X1 Xi6 box My dev

Need to return a now replaced gateway via UPS, but when I go through the returns sequence to print a UPS label, I get a message saying that 'Your equipment details are unavailable at this time' but of course, my equipment details are clearly known in my account.

I have Xfinity internet but choose to use my own equipment. When I log into my Xfinity account, there is a heading for "Add or Manage Devices", but when I click on it, the website breaks and I'm told I must contact Customer Service. When I reach out to Customer Service, I'm told I MUST download the

Hi, A technician came out and installed and activated a new gateway, however, the new gateway does not show up in my Xinfity app - so I'm unable to adjust wifi settings, run tests, etc. How can I get my new (already activated gateway) to show up in the Xfinity app like my old one did? My app only sh

I've moved into a building where many apartments have Xfinity service. If I search for service at Xfinity.com, I get the message "Unfortunately, Xfinity service is not available at this address." If I enter a different apartment number, service is available, or already installed. There are coax conn

Here is a detailed account of our interaction with customer rep during a phone call to Xfinity Customer services on March 26,2025. We called to inquire if any discounts or specials were currently available with the slim chance of possibly lowering our bill. We were falsely informed by the Xfinity re