Peacock Listed TWICE on my Bill

I have paperless billing so never saw this before now. Not sure if an issue but would like a clarification.

My Bill has Peacock listed twice in the Add on section.

I had Peacock when it was originally free. I added it through being a Diamond Customer. Where does the second one come from.

Not planning on paying for it.

Responses

Accepted Solution

BruceW

Gold Problem Solver

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26K Messages

6 months ago

@XfinityChelseaB wrote: "... The Diamond offer is only good for a certain amount of time and doesn't last forever. So after the 24 months are up you will be charged the $5.99. Does that make sense?"

No it does not. Unless Comcast changes the terms at some time in the future, Peacock Premium offered as a Diamond reward has no expiration date.

Peacock Premium offered with Gigabit service expires after 2 years. See https://www.xfinity.com/support/articles/peacock-premium-offers.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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Thanks. This was my understanding. Also I am not and never was on the Gigabit Service. I am listed as Blast. Of course they keep changing the names. I want to be sure I do not suddenly start getting charged for Premium when it is free through my Diamond rewards. (unless of course they changed that also).

6 months ago

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XfinityChelseaB

Official Employee

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1.2K Messages

7 months ago

Hello @camdids, Thanks so much for taking a moment out of your day to leave a post on our community forum. This is a great question and I think you already answered it yourself. You have the regular Peacock you were getting for free and then the offer for Diamond customers would be the second one. The Diamond offer is only good for a certain amount of time and doesn't last forever. So after the 24 months are up you will be charged the $5.99. Does that make sense?

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alexcalirode

1 Message

@XfinityChelseaB i am also having this issue except my charges for peacock premium are in the "peacock" and "service charges" portion of my bill. both of them 13.99

2 months ago

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XfinityRaf

Official Employee

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591 Messages

Good afternoon @alexcalirode. We can check your bill to confirm you are only being charged once.

Could you please send our team a direct message with your full name and full address? Thanks!

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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2 months ago

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Billing

camdids