Every apartment except mine can get service
I've moved into a building where many apartments have Xfinity service. If I search for service at Xfinity.com, I get the message "Unfortunately, Xfinity service is not available at this address." If I enter a different apartment number, service is available, or already installed. There are coax connections in the living room and bedroom.
Is there any way to confirm that my unit actually can't get service? Is this something that can be fixed?