Wire Down on Property

I have had a cable wire come down during the wind storm last week. I tripped over it last week and hurt my back. When I tried getting customer support to take a look my cases are closed within 20 minutes. I am unsure of what to do next, thinking possible legal intervention is my only option if not fixed soon.

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XfinityBillie

Official Employee

•

4.4K Messages

3 years ago

@JBer89 I would be more than happy to take a look and see what is happening to get that downed line taken care of. Please send us a DM to Xfinity Support with your full name and address to get started.

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J

JBer89

2 Messages

Thank you someone called me promptly and they are sending someone to look at it same day, thank you for helping me with this issue!

3 years ago

0

XfinityAngie

Official Employee

•

3K Messages

JBer89, That is good to hear. If you need any help at all, please let us know.

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3 years ago

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Customer Service

JBer89

Wire Down on Property

XfinityBillie

JBer89

XfinityAngie

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