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JBer89
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2 Messages

Monday, February 5th, 2024 5:49 PM

Closed

Wire Down on Property

I have had a cable wire come down during the wind storm last week. I tripped over it last week and hurt my back. When I tried getting customer support to take a look my cases are closed within 20 minutes. I am unsure of what to do next, thinking possible legal intervention is my only option if not fixed soon. 

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Updated 

11 months ago

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Accepted Solution

XfinityBillie

Official Employee

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2.9K Messages

11 months ago

@JBer89 I would be more than happy to take a look and see what is happening to get that downed line taken care of. Please send us a DM to Xfinity Support with your full name and address to get started.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

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JBer89

2 Messages

Thank you someone called me promptly and they are sending someone to look at it same day, thank you for helping me with this issue!

11 months ago

0

XfinityAngie

Official Employee

 • 

1.5K Messages

 

JBer89, That is good to hear. If you need any help at all, please let us know. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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11 months ago

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