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user_f3ffbd
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Friday, July 23rd, 2021 9:35 PM

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Xfinity Cable Damage

I made a contract with Xfinity for internet service for my residential address EDIT:[PI] almost a month back. It turned out that internet cable outside of my house connecting two Comcast service points is damaged. There were 4 different technicians visiting my house and finally the issue was referred to local contractor who maintain network cables. They started repair but then left it incomplete. Contractor does not provide clear update of when he will install the new cable. I have talked to several agents and filed ticket: EDIT:[PI] but so far no progress. 

It has been very frustrating for me as I am unable to work and contractor does not respond to calls. Chat and live agents have no access to contractor and I dont know whom to approach.  

Question

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Updated 

4 years ago

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Accepted Solution

XfinityMartyR

Official Employee

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2.1K Messages

4 years ago

Hello, @user_f3ffbd! Thank you so much for reaching out to us today over our Community Forums. This is definitely not the experience we want you to have at all! I do apologize the work has not been completed, and you have not been updated. We are a corporate team, and can track down the status for you. 

 

Please send us a private message with your name, and service address. The Peer to Peer chat icon is located at the top right of the Community Forum page, clicking on the chat icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle, and signed into your Xfinity account. Thank you!

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XfinityMartyR

Official Employee

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2.1K Messages

@user_f3ffbd if you could please send over a private message with your personal information using the instructions below. Your personal information has been removed from our public post for your security. Thank you! 

 

To send us a private message: 

Click "Sign In" if necessary

Click the "Peer to peer chat" icon (upper right corner of this page)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

Type your message in the text area near the bottom of the window

Press Enter to send your message.

See https://comca.st/3wSOEC8 for an example.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

Again

Expert

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31.6K Messages

@user_f3ffbd

If you haven't already, please follow @XfinityMartyR's steps to send a private message.  Never post any personal identifying information to a public forum.  😉

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

4 years ago

0

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