For some reason, I cannot find this activation app to download on my desktop pc to activate my new X-Fi gateway. As a senior and disabled person who is on a fixed budget and a fixed income, it is impossible for me to buy a smart phone or make the monthly payments to use it. To complicate matters, I

I need my wife’s name added to the billing statement as part of her job requirement since she works at home. She’s already an authorized user in the account but I need her name to appear on the bill.

my bill is now 350 dollars a month this is unrealistic for a cable bill. As a customer of over 30 years why is it so hard to see other available packages and prices, the tab exists on my account page but it always says i have to call to change service.  I would also like to be able to send a d

I've been STRUGGLING (to say the least) since I moved. I had Storm Ready working no issues at my old house but it has not worked since moving to my new house. The tech that did the Xfinity install of my XB8 was unable to help get my 1st device working I had a random 2nd device show up shortly aft

My internet plan cost nearly doubled this month because my "discount" period is ending. According to my bill, it appears it will automatically increase more in another year when my "promotion ends".    I have to say that this is a strange way to treat your existing customers (been with Xf

How can I escalate a Xfinity Mobile billing error? In February I obtained a new iPhone 12 and then immediately swapped it for an iPhone 13.  The iPhone 12 was never used or activated, and Xfinity acknowledged receipt of the returned iPhone 12 via e-mail.  Seven months later, with no expla

I have X1 but no voice remote (preferring the old remotes, much easier to push the buttons...).  Is there a method to activate peacock premium other than using the voice remote?

I have been an xfinity Internet customer for a couple of months and wanted to add xfinity mobile to my account. I filled out the required information for the credit check but was declined. I am new to the US (2 months) so I think that it is because my credit hasn't had time to build. Is there a way

I'm moving data from an external hard drive that I'm concerned may fail to another external hard drive that is backed up to the cloud. I'm currently close to the 1.2TB monthly limit, and I have about another 2TB to move. Is there a limit for the Courtesy Month?  Can I go above the 1.2TB by ano

My Forums username was changed without my knowledge or consent. When I look in my Profile, the username field displays the new username, but the field is grayed out, no access to change it back. Who would have the authority to make this change? No one on god’s green earth has access to any of my ac

Good day, I was to view my order agreement documents under the Legal Agreements and Contracts section, however when I click on the link, the page tries loading, but shortly after, display's the following error message: We are having some trouble connecting to My Account. I click on the Try Again b

Hi, I got a prompt within the My Xfinity app that my router was eligible for an upgrade. I happily accepted; they sent me a package, but inside the package was the same exact router as I had before (an XB3). Was this package sent in error? Or was the upgrade prompt a bug? Or does the new router d

I live in Augusta georgia Richmond County and my internet service has been out since September 27th. Still don't have any clue when it will be back up. As a disabled senior citizen I use internet and wifi for my Cellphone service because of low income. Data is expensive as [Edited: Profanity].

About 5 weeks ago c1 DVR began recording about 3-5 minutes early and then stops 3-5 minutes before the end of the show.

Xfinity stream app does not work properly. It freezes and when it works the picture is degraded.  I have very fast Wi-Fi and the xfinity app works fine on my iPad.  But it doesn’t work on the Samsung tv.  I’ve installed the latest software on the tv and reinstalled xfinity stream.

i just replaced my old TM822 by sbv3202 to gain full advantage of my quoted down speed of 600Mb/s. After installation and activation, my down speed is still at 220 with no change to up speed of around 20. Needless to say, I have had many calls to Xfinity but none of them was of any use or able to re

There seems to be an intermittent pixel and sound issue on my tv and appears to only be on the USA channel. I have already tried checking all HDMI plugs and all connections, reset DVR box, reset and unplugged Xfi box and did a complete system reset. Still the same issue. Any suggestions?

I preordered an Iphone 13 from Xfinity to replace my Iphone 8.  Will the new phone come with a new SIM to be able to connect to the 5G network?  

Noticed my internet download speed suddenly was < 10% of my subscribed speed. I determined that performance returns to normal if I disable iCloud Private Relay on my apple devices.  I am using my own cable modem and router (no recent changes to this equipment).  Recently, Xfinity upgra

Trying to move and update my new address but my specific unit number is not showing up in the list.