BelvDave's profile

Visitor

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1 Message

Tuesday, April 18th, 2023 11:10 PM

Closed

DVR stops early

About 5 weeks ago c1 DVR began recording about 3-5 minutes early and then stops 3-5 minutes before the end of the show. 

Accepted Solution

Official Employee

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2.3K Messages

2 years ago

Thank you for your feedback, @BelvDave. We appreciate your assist and elaboration as well, @Tek! As suggested; you'll want to be sure to change the start and stop time of a recording on your X1 DVR. You can select the option to have the recording start 1-2 minutes early, or on time. And, can have the recording end 1, 5, or 30 minutes late. 

Problem Solver

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919 Messages

2 years ago

Many reports here related to this and Smart Resume. Comcast needs to fix the guide data. 

The only way you can compensate is make sure Auto Padding is enabled in the Preferences on the box and extend your DVR Recordings by 3 minutes either at the start or end. You can do this by going to the series, modify the recording, and change settings accordingly.

(edited)

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