I signed up for a 2 year contract internet plan that included xFi complete for 1 year. That 1 year has passed, and I would now like to remove xFi complete and use my own modem to avoid the $25 fee associated with xFi complete. Please advise me how I might remove the xFi complete add-on and still mai

I've been running a Minecraft server for a while and it worked perfectly. When I originally set it up, I port forwarded 25565 to my IP Adress through xFi. But now the port forward is broken. It still shows up in Xfi though. My server had been running fine, and letting others (Not people on my WiFi n

I have a new Honeywell T6 WiFi thermostat that is not compatible with 5GHz WiFi. From the xFi app, I go to Connect, *my* network, Advanced Settings. I do not see the 2.4 & 5 GHz WiFi selection, rather a help article that says "If you don't see the 2.4 and 5 GHz settings...., this means these setting

It's been 13 months since I've exceeded my data cap last (June 2021), however now I'm being charged an overage. (July 2022) My understanding is you get a courtesy month every 12 months?

I have an account billing issue involving a refund for an account that service was canceled on. I called and spoke to 2 people and issue was not resolved. I need contacted in regards to account [Edit: Personal Information]. I was billed in advance for service and the amount was also taken out of the

Hi I'm moving tomorrow and need to transfer my Internet service with me. But when I use the moving service from Xfinity it said "Another customer has service at your new address, so we have to schedule your installation out at least five days and close your old account the same day you install." How

New to Xfinity internet. Wanted to add a mailbox for my wife. Went thru steps to send an invitation. She responded to the email and completed some form. Xfinity seems to have at least partially set up an account for her. Then Xfinity said it was processing a $25 charge. She had not entered a credit

My installation uses Arris TG1682G currently set in the default "router mode." This TG1682G is used with an XFinity home setup w/panel and 3 XCam cameras. I believe the cameras are the original non-XCam2 cameras (I think they are not XCam2) because they show up in the app info as "XCam" not "XCam2"

Can I use the weekend $1 reward for a movie on Paramount+?

I enrolled in the seasonal plan in Sept 2023 with an effective date of Oct 26. However, I have continued to be billed at the normal rate. Several contacts and 2 lengthy phones calls only resulted in a partial credit for 1 billing period. What else can I do get get this problem resolved?

My connection works great for every device in my home: phones, laptops, smart TVs, all work without a hitch. My PlayStation 4 connects fine through a LAN cable and I’m able to stream video and download apps from the store. However, every time I try to play a game online (typically Modern Warfare) I

Hello, I'm having trouble changing my plan. The chat bot seems to be stuck in a loop and does not help. I want to change my internet to the Xfinity Now 100 Mbps plan. I am out of contract. Thanks for your help.

My internet has been slow for about three months. It’s supposed to have a download speed of 500 Mbps, but I’m consistently getting 20-30 Mbps, and sometimes even less than 1 Mbps. Comcast has sent several technicians to inspect my home, and each one has identified the issue as a problem with the cab

MeTV has disappeared from my Comcast service as of February 1, 2020. Why? I hope it will be returning soon!

Hi, I had a technician come out and tell me that they would need to install service in my apartment, however, Xfinity would need permission from the landlord to drill. Is there a template of a letter of permission that the landlord can fill out and email?

I have been having upstream and downstream issues for a very long time. At present my upstream light stays orange 98% of the time and the downstream flashes. A reset does not work 98% of the time, it may be ok for a few minutes but then it starts again. And of course, my speed is well under the 200

I downloaded the Xfinity Stream App on my Firestick. When I choose a channel, it says “This video stream is not playable under the current device conditions. Please disconnect any external devices (including HDMI, screen mirroring, or casting devices) and try again.” The only thing that is plugged i

I have been using Xfinity for these past two years but these past couple of days really upset me. I had an appointment that was scheduled with all receipt of appointment. I took a day off from work and was waiting for the appointment. After the appointment time has passed, still no technical person

I'm moving to a new address in a different state next month, and I got that move set up over the phone. However, my xfinity modem got shipped there way too early. I tried to get a customer representative to cancel the shipment and he told me it got cancelled, but UPS is still updating me saying that

To make a long story short, I’ve lived in my new home for a week and have had two failed installations, one self service, the other a technician. I was told by support today that I need to schedule and pay for a professional install, which at this point is fine if it gets it turned on, but the soone