Visitor
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1 Message
Xfinity Support- Billing issue Xfinity couldn't resolve on phone
I have an account billing issue involving a refund for an account that service was canceled on. I called and spoke to 2 people and issue was not resolved. I need contacted in regards to account [Edit: Personal Information]. I was billed in advance for service and the amount was also taken out of the refund amount for the same month of service
Accepted Solution
XfinityRichard
Official Employee
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1.9K Messages
6 hours ago
It was a pleasure, @user_qhkeh8 working with you in private today and getting you taken care of. We do appreciate you and your business!-Richard
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XfinityRichard
Official Employee
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1.9K Messages
1 day ago
Hi there, @user_qhkeh8 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry for the inconvenience this billing concern is causing you. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.
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