Visitor
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1 Message
Equipment shipped to new address before I move there
I'm moving to a new address in a different state next month, and I got that move set up over the phone. However, my xfinity modem got shipped there way too early. I tried to get a customer representative to cancel the shipment and he told me it got cancelled, but UPS is still updating me saying that the package will arrive in two days.
I can't pick it up in person, and there's someone else living there right now. What can I do about this situation?
Accepted Solution
XfinityJohnG
Official Employee
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1.6K Messages
2 years ago
It is very nice to meet you here today Fangzhao, and thank you for all of that information. That is a bit of a move, I hope it goes well for you. You would not be responsible for any equipment that is not activated on your account. You can always set up a new order for a shipped modem or pick one up at the closest Xfinity service center to your new address.
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XfinityJohnG
Official Employee
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1.6K Messages
2 years ago
Thank you very much for reaching out to us here. I will be more than happy to check on that shipping status for you. Could you send me a direct message with the full name and complete address for that service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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