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YEP, come to FIND out paying for Xfinity Cable TV channels, and you also get Xfinity to GO channels on the app. Xfinity wants to [Edit: Inflammatory] from you to receive NewsMax by only having an Xfinity Internet plan. The other channels work! There
Wanted to watch Bill O'Reilly I see its on NEWMAX
I have the 120 channel package with fees and 1 box comes out to cost me $123.64 per MONTH I Logged into YOUR WEBSITE what a ZOO who is your web designer? High school kids? Clicked my channel LIST It does NOT work! So couldn't even see what channels I get! Clicked on billing I get BASHED by Click BAI
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every time when I tried the online chat, some bot was trying to help, I was stuck there and very frustrated. how did you pass the chat bot? When I made the voice call, I just kept saying "give me a live voice agent!" , "give me a live voice agent!" ,
New mobile 'by the gig ' rates
Been an Xfinity Mobile customer since right after it was launched.. We got a great ideal for $12 for two lines ( plus had to buy phones of course) and we share 1GB data . We use WIFI and rarely need to turn data on so this is perfect for two senior citizens. Go
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Xfinity Stream app not displaying all channels - one device only
The Xfinity Stream on my iPad suddenly will not display all of the channels under Live TV > All Channels. It is however working on my iPhone and PC. I have tried the following troubleshooting steps: Signed out and back into the app several times Deleted and reinstalled the app several times Cr
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Xfinity Stream App
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IP Address geo location
Pretty much since we moved to this address, our IP address associates with Connecticut instead of Massachusetts. The last support call my husband had when we were having connectivity issues, they said there was nothing they could do about this. So we have lived with it - it's an inconvenience
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Your Home Network
I was disconnected live a live agent.
Chat With Live Customer Service Representative
How can I Chat With Live Customer Service Representative?
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Hello, @user_8b24b6. I am sorry for the trouble and frustration with the sound coming from your DVR. Our DVRs do have an audible fan, but this should not be something that is disturbing you. If this is still causing an issue, please send me a private
X1 Cable box making lound humming noise
I just got a new X1 cable TV box. I found I needed one so I could watch CBS All Access. I got it set up and working, but it makes a very lound humming noise (fan, I'm pretty sure) that does not quiet down when I turn off the power. My old box was quieter and got very quiet when I turned off the powe
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Thanks for responding to the post. Sorry to hear that you are having the same issue, but it is nice to know that I am not the only person. I live in Sacramento, CA, and you? I am also very frustrated with this issue and the lack of follow up
Loss of voice audio on center channel speaker
I have a Dolby Atmos Home Theater system with a 4k Xfinity cable box. During the NFL season I could not hear the referee announce the calls. Found that the ref was not being broadcasted over the center channel speaker even though the announcers were. Went to my nephews house who has a 5
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Hey @user_af20a2 I completely understand where you're coming from, at the end of the day myself and my colleagues are also consumers. I personally have hearing difficulties which makes phone calls of any kind incredibly difficult and stressful.
How to reach Comcast by email?
How to reach Comcast customer support by email? Is that even possible? EDIT: Thread now being closed due to age. For assistance, please create a new thread in the appropriate forum. Thank You.
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INTERNET KEEPS GOING OUT ALL MORNING
The support page said service would be restored by 10:20am. Was working for 20 minutes, then out again. Now when you call support, you won't be connected until you deal with the text assistant which you force customers to use. I don't want to deal with a bot, I want a live agent. Sonic is building
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Customer Service
If someone calls from the "Advanced Xfinity Support" about a scheduled tech appointment, do not let them cancel your appointment
I have had no internet all day, spoke with a chat agent in the morning who diagnosed that it was a physical cable issue, and scheduled a tech for first thing in the morning the next day. Then 10 hours later I get a call from "Advanced xfinity support" asking if the issue was resolved. I said no, she
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Your Home Network
I did a Chat with Roku Support and this is what I was told, no solutions from them as they say they are aware of the issue but that it is an Xfinity issue that Xfinity will have to fix. Here's the chat text: (Roku Agent) I understand that you hav
Xfinity stream in Roku not showing all live channels
The Xfinity stream app is not showing all channels. It’s only showing a couple of dozen channels. This is on three different Rokus in my house. Have tried restarting the devices and the app and it has not changed. All channels show on the Xfinity box. Hopefully comcast is working to fix this.
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Received this reply from the voicemail group that appears to explain the problem: xm_vvm_support < [Edited: "Personal Information"]>Wed, May 25, 2:20 PMto Harold "Thanks for reaching out to our Xfinity Mobile Voicemail support team.
xFinity Mobile - Voice Mail Transcript Issue "Transcript unavailable"
We have 5 xFinity phone, all androids. The messages stopped transcribing on each of them sometime in April '22. How do I get in touch with someone to fix the problem? I have tried service 3 times for a total of over 4 hours of totally wasted time. They have said "thanks for your patience" and "Sorry
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Center Ice - Can’t watch LIVE hockey! First year we’ve had issues with center ice. When choosing a channel it sits and buffers (three dots) for a long minute, then you get two different error messages. One is “they’re having technical issues and wor
Cannot get NHL Center Ice
Apparently, Xfinity is not interested in selling me a subscription to NHL Center Ice. I went to the web site to get NHL Center Ice. I selected the service and clicked to purchase. In response, I get a screen stating that my purchase could not be completed and to call the following numbe
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Formerly supported device no longer supported?
When I bought my router/modem combo (Arris Surfboard SBG7580AC) it was supported by Xfinity. I confirmed this by finding this list which clearly includes this model https://forums.xfinity.com/conversations/internet/answered-finding-approved-xfinity-modems-and-gateways/602da779c5375f08cdea7bf1 N
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Your Home Network
I have the exact same problem with the exact same modem. The easiest way to get them to fix your problem is to chat with the robot in support, then type "I would like to speak with an agent" twice. Then you will be transfered to a live agent, and you
Arris SBG8300 Losing Connection Randomly and Acional Router Resets.
I have a new Arris SBG8300 and I randomly lose Internet connection. I have tried both a Wireless Adapter and Ethernet. Both do the same thing. Usually in about 20-30 minutes and the time does vary but mostly in 20-30 the Internet connection drops. I have talked to both Arris and Xfinity and Arris sa
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Been dealing with months of billing / customer support nightmares after cancelling service. Routes for legal action?
This is the worst experience with a company ive ever had. I had cancelled my service in September 2024, returned my equipment shortly after and was told everything was good and nothing else would be needed. A couple weeks later I received a new statement with a new monthly charge, and have continue
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Billing
@scuzzmojo you tried robot_chat, not live chat, right? I tried robot_chat and it wasn't even close to helping. The sad thing is there are other people in the past that had the same issue but the cust support only asks the person to DM them an
clear browser cache
I can't stream my DVR on my laptop browser (Chrome) and I can't sign in to the xfinity stream app on my phone. I've cleared my browser's cache, restarted my computer and browsers,
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Hello, @user_94atn9 From the Main Menu, you'll see these buttons: Live TV Saved Browse Search Settings LIVE TV If you want to watch live TV on the Stream app for your Xumo TV, you must have Xfinity X1 or Xfinity TV service. Press OK&nb
Xfinity stream guide on lg remote
Just bought new lg tv and have streaming app working but can’t get to channel guide or change channels.
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Hey @user_k63dl3, Thank you for visiting our official Xfinity Forums Community support page. Thanks for taking the time to reach out. One of the great features and benefits of our Xfinity Video service is the ability to stream live linear channels us
No signal
Have been trying for 7 hours to get my Xfinity cable working. Neither tv getting a signal. Have worked through the virtual assistance several times, no luck. Next technician appointment is 4 days from now. No TV for 4 days and the final four is going on right now. im sure I’ll get a 4 day refund. NO
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The AutoPay discount seems to be a myth. I received an email that I would receive a $10 monthly service discount for using Autopay via my Bank account, which I have been doing for years. Instead, starting in January, my monthly charge went UP by $3.
user_jh0i60
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1 year ago
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Not getting $10 Autopay discount
This is the third time I'm trying to get this issue resolved. The first two times I tried Xfinity Chat Support, but they seem either unable or unwilling to fix my problem, so I thought I'd give the Support Forum a try. In short, I'm a single customer, but I get Xfinity service at two separate addre
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