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Visitor

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1 Message

Thu, Dec 9, 2021 12:23 AM

Closed

How to reach Comcast by email?

How to reach Comcast customer support by email? Is that even possible?

EDIT: Thread now being closed due to age. For assistance, please create a new thread in the appropriate forum. Thank You.

Official Employee

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313 Messages

5 m ago

Hey there! We don't typically communicate via mail but can help on here.

Please send me a private message with your name and address to get started. 

 

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

Visitor

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2 Messages

@XfinitySheila​ Is there a reason that Xfinity puts such a huge divide between the company and customers? Its frustrating that I cant speak to a real person about my issues to the point that Im shopping for service elsewhere. I would rather take on a new service provider that offers less then XFinity does and has a poorer quality of service if it meant being able to speak to someone when I have an issue. I lost an hour and a half today chasing support that doesn't exist and to not get my issue resolved. 

Visitor

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1 Message

4 m ago

"To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon..."

There is no bell icon or chat icon.

Transparency... Hardly.

Official Employee

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258 Messages

Hi, @user_ef11eb. We truly appreciate your feedback and I apologize for any confusion we might have caused.

 

To send us a private message:

1. In the top right corner, you'll normally see a little chat icon. For future reference, when you see that icon click on the "direct message" icon and you should be good to go. In this case, since the chat icon isn't there please follow this link https://comca.st/33K74s5

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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6 Messages

@XfinityLuis Link here  https://comca.st/33K74s5 goes to a 404 Page Not Found page.  

Visitor

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1 Message

I am considering purchasing the Ring doorbell.  If I place my service on seasonal convenience/hold , will the doorbell still function?  If so, how do I monitor with my iphone? 

Official Employee

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222 Messages

@user_8b556c Hello and thank you for reaching out over our Xfinity Community Forum. For future reference, I would recommend creating a new post regarding your question, so it can be more properly addressed, and you can view the steps on how to create a new post regarding a question or concern by clicking here https://comca.st/35Dr7MH.

 

In regards to your question, we have multiple options for our Xfinity Seasonal Convenience plan, and if eligible, you can choose to either have your internet and Wi-Fi network stay active and connected while you are gone, which would enable to Ring Doorbell and other Internet devices to work while you are gone, or you can choose your internet to be on hold so to speak until you get back. You can view your different options and pricing, as well as sign up now with just a few clicks by clicking here https://comca.st/3Ixf95U.

 

To answer your second question, I am actually not sure how to access the ring doorbell, however, I would assume it is accessible via eligible iPhone devices, so I would recommend reaching out to Ring to learn more on how to access your Ring video doorbell while away.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

4 m ago

I want and NEED TO KNOW, why do I HAVE TO CONSTANTLY have to change all my login info EVERY [Edited: "Language"] TIME I SIGN INTO MY ACCOUNT

(edited)

Official Employee

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173 Messages

We are so sorry to hear that you are having consistent issues when ongoing into Xfinity My Account, and we are certainly here to help in any way we can Please follow the instructions below to send us a Private Message, and we can get started right away. 

 

To send a "Peer to peer" ("Private") message:

Click "Sign In" if necessary

• Click the "Peer to peer chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New Poster

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3 Messages

4 m ago

how can I speak to a US supervisor? mobile  

XfinityAnna

Official Employee

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572 Messages

Thank you for reaching out over Xfinity Forums @flowdoor. We are a corporate media team that has all the same tools as supervisors do and can certainly assist you with your residential questions and concern.

 

First, we ask that you adhere to the community rules. The best communities have most conversations happening in the public boards. When interacting with an employee we will always try to keep as much of the conversation in that public thread. We may ask you for a private message, if we need to discuss your account specific details. To help maintain our forum design, we ask you to start a public post with your specific concern.  https://comca.st/3u9G80C;

 


How can our team help? Are you having trouble reaching an agent regarding your account or your service? Can I get a brief explanation of the problem? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

20 d ago

When I first started to use Comcast/Xfinity as my internet provider I also used their email service. I was able to download my email to my “C” drive on the computer and burn a CD or DVD if I wanted to. I have tried to do it and I am unable to do it so I called Comcast/Xfinity and asked if it can be don’t but they will not tell me how to do it.  Does someone know how to do it?

Official Employee

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333 Messages

That's a good question, and I am so sorry that we were unable to provide you with a clear answer. As for the security of your email information, we have an amazing team that would be able to answer that for you! I have attached their contact information below, and I hope this can be helpful for the future!

 

Customer Security Assurance (CSA) Team

PHONE NUMBER: 1-888-565-4329

Hours of Operation: 6:00 AM - 2:00 AM ET/Seven days a week

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

20 d ago

because of the elderly abuse and handicap abuse, im looking for a different company to have service with. at this time i need the service i have but, i am looking, i refuse to fight, be put on hold for 40 min. at a time which only fuels and provokes anger. on top of the handicap and being elderly, i have severe PTSD. i refuse to put up and deal with the garbage and then people you cant even understand or the call is always breaking up. its just not worth it. but i will go into more detail on social media. i refuse to fight for what is right for 2hrs. +. to get a bill straighten out and it never happens and that makes comcast a ------ Thief period.

                                                                                                                     thank you, 

                                                                                                                       R. E. Gump

XfinityBrie

Official Employee

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572 Messages

Hey @user_af20a2

 

I completely understand where you're coming from, at the end of the day myself and my colleagues are also consumers. I personally have hearing difficulties which makes phone calls of any kind incredibly difficult and stressful.

 

Over the years we have implemented new ways for customers to interact and communicate with us outside of the usual 1-800-XFINTY number. We have a robust social media team that supports Facebook, Twitter, Reddit and these Xfinity Support Forums staffed 24-hours year-round, even on holidays, with specialists. We can assist with billing issues, service and repair concerns and even assist with making changes to the account and service level.

 

We also have a live chat service available on our support page and of course Xfinity Stores, for those comfortable meeting in person, where you can work with a representative one on one. I'm going to link our support and contact page below, though of course me and my colleagues here are always happy to help as well.

 

https://comca.st/36ZDILk

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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