1 Message
Not getting $10 Autopay discount
This is the third time I'm trying to get this issue resolved. The first two times I tried Xfinity Chat Support, but they seem either unable or unwilling to fix my problem, so I thought I'd give the Support Forum a try.
In short, I'm a single customer, but I get Xfinity service at two separate addresses, so I have two accounts and get two bills every month. Xfinity offers a $10 discount to customers who enable both Paperless Billing and Autopay on their accounts. I have enabled both of those on both of my accounts several months ago, but I've only been getting the $10 discount on one of my accounts and not the other.
Again, I've contacted Chat Support about this months ago, and explained my problem in detail. They apologized, issued me a one-time credit, and said I would be getting the $10 discount from then on. However, my very next bill didn't have the discount applied, nor did subsequent bills. I contacted them again a couple months later, explained everything in detail again, was issued a one-time credit again, and was then instructed to disable and re-enable both Autopay and Paperless Billing on the affected account. I did that, and was afterwards reassured that the discount would be recurring. On my very next bill, the discount wasn't there. I've since gotten four bills without the discount, and am about to pay a 5th, so I'll be out $50.
Is there anything that anyone can do for me?
Accepted Solution
ccRuben
Retired Employee
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729 Messages
1 year ago
@user_d27d31 Thank you for reaching out regarding your self-service discounts, we will be more than happy to help you! Please send us a direct message with your name and address. Thank you!
Here's the detailed steps to direct message us:
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user_rd3k8h
3 Messages
1 year ago
The same thing is happening to me it’s unbelievable. I’ve contacted them three times with nothing to help. At this point I’m so fed up I might just switch providers. Having to nag for a wifi bill every month for a discount that they say you will receive and don’t is just lying to the customer.
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user_lnlxkm
2 Messages
1 year ago
Hello,
I'm wondering about the absence of the autopay and paperless discount as well. I see many solutions requesting a direct message to support to check on it, but I don't see an option to send a direct message, and it seems it's against the rules to send one that's unsolicited anyway. I have had autopay and paperless billing as far back as the system shows (Nov 2020). Any assistance would be appreciated!
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user_dkodyk
1 Message
11 months ago
This has been going on with me for 6 months. Have to chat with someone to get discount. They say "rest assured your discount will be applied from now on" wrong!!
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user_nf26gu
1 Message
9 months ago
I had this issue as well and caught it a year later. Comcast agreed to give $120 credit for the overpayments that had occurred due to the discount not being applied. Yet month after month the credit was not applied. Every time I chatted them they continued to assure me that the credit would be applied. Eventually we moved and disconnected service because our new location offered CenturyLink Fiber which is both cheaper and more reliable than Comcast’s offering. When we disconnected the service, they finally applied the credit they had promised, but then a month later they sent us a bill with the credit value added back double. We contacted them again and they assured us it was an error and that the account owed no balance. 6 months later we get a notice from collections. Filed a complaint with the FCC and finally got an explanation for the credit not being applied, which they said was that you needed to be in a promotional period of a contract in order to have the autopay discount applied. This seems quite off because the autopay discount and the contract discount are listed on separate lines on the bill, and the discount is advertised as being contingent only on having autopay and paperless billing active. And yet, it is the only explanation I ever received after many assurances that the missing discount was in error. Long story short Comcast is [Edit: Inflammatory].
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user_jh0i60
1 Message
9 months ago
The AutoPay discount seems to be a myth. I received an email that I would receive a $10 monthly service discount for using Autopay via my Bank account, which I have been doing for years. Instead, starting in January, my monthly charge went UP by $3. My bill says the Autopay discount was applied. I did not change my plan or service. I tried reaching Xfinity support but the bot can't answer my question and live agent chat keeps disconnecting. Does the "discount" mean "raise service price by $13 and then discount by $10?"
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user_7mhnth
1 Message
9 months ago
I signed up for autopay (both paperless and billing) via bank account around the 14th or 15th of this month and haven't received my $10 credit. Why hasn't this happened? And none of the DM instructions work, the computer assistant support doesn't understand my question and the call center in India is noisy and I have trouble understanding the accents.
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