Xfinity stream in Roku not showing all live channels

@user_f3d841​ It is not your network. I logged in at work with a completely different network and the same issue. It is definitely on Comcast's end.

Hi @user_f3d841

Thank you for letting us know about the issues with the Roku. I'm showing a lot of reports that the issue has been resolved. Can you confirm if the issues is still ongoing? 

I am still having this issue as of this morning. I want to watch the parade. 

@XfinityLysa​ I'm still having issues.  Glad we're not hosting Thanksgiving, we'd miss the Lions game.

I am also having this issue 

@user_e87dc7​ Nothing. I am looking at switching to just their internet and getting Youtube TV. This is ridiculous. 

@user_ebbc59 Thank you for reaching out and bringing this to our attention. Are you still having issues with the app on the Xfinity Stream box? 

Hello, @user_e87dc7. If the troubleshooting steps have not worked, could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
•  Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary 
•  Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon) 
•  Click the "New message" (pencil and paper) icon 
•  Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line 
•  Type your message in the text area near the bottom of the window 
•  Press Enter to send it

@XfinityTimothyA​ this has NOT be resolved and is unacceptable for the amount we pay. This is the third time in a week. We deserve a credit or refund. I think I’ll be looking for new service if this keeps happening.

Exactly- definitely not resolved

Hello, @neisie13. If the troubleshooting steps did not resolve your issue, could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
•  Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary 
•  Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon) 
•  Click the "New message" (pencil and paper) icon 
•  Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line 
•  Type your message in the text area near the bottom of the window 
•  Press Enter to send it

our phones, ipad, and tv only show certain stations.   We have tried several methods to resolve this but nothing works.    We are very frustrated that we are unable to access what we are purchasing.   Please help!

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

@Ekior I would like to take a closer look at your account.

Could you please send our team a private message with your full name and full address?

To send a Private message to Xfinity Support from any Forum page:

Click "Sign In" if that prompt is visible

• Click the "Direct Messaging" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I have the same issue for 2 days now, X1 and iPad streaming fine, all my rokus no live tv.  Your chat instructions don’t work either no square chat box next to the bell

Hello, @jason3062! I hope you're doing well. Thanks for posting on our Community Forums to let us know about your situation. I know how frustrating this must be, and we'd be happy to troubleshoot to make this right. To confirm, what troubleshooting steps have you taken so far? 

@user_80937f​ App reinstall is not working here (southern NH)-- and regardless there's no way to "reinstall/restart" the xfinity.com/stream from a web browser (logging out/in doesn't fix it either). The reinstall part might have been a coincidence, or just a final step after a network fix. I'm wondering if they're just fixing the channel menu issue on a regional basis-- every region has a different channel lineup after all. I'm pretty sure that's all this issue amounts to, because channels showing up in my "TV Go" menu (which looks complete) are still missing from the "All Channels/Favorite Channels" menus on my Android phone app and the xfinity.com/stream in a browser.

@gwaug​ problem seems to be resolved now for me too.

problem resolved here.  Let the cable box goto a channel not recognized.   if the xfinity app sees the channel then select the channel.   It seemed to then find the channel and bring in the new channel list.    not a roku issue.   the problem is between xfinity stream finding the playlist from the xfinity cable list

All set. It’s working now. Thanks. 

@user_aec40b​ didn’t work for me.  Xfinity stream is only showing TNT, so I put a channel on a different channel on the xfinity box and then went to the roku and looked for the channel I had set on the xfinity box and no luck.  Am I missing a step?  Thanks!

Hello, @brooks310! Thank you for bringing your shared concern to the community for assistance. There was a previous known issue with streaming that has since been resolved. Are you still having trouble on your Roku devices?

I'm having this trouble as well... Ridiculous. 

I’m having the issue, unacceptable during holidays and World Cup!!!!! I have restarted my modem, deleted the app and reinstalled and NADA!  Please fix the issue ASAP and provide a credit as this is an internal issue from Xfinity.   

We also have been experiencing this problem for the last 18 hours - since 23:59 on Thur Nov 24. Only a few channels are listed by the Xfinity app on our Roku and the Xfinity app on our Samsung smart tv. The channels we are paying for are not listed. We have removed and reloaded the Xfinity app many times throughout the day today.