Visitor
•
9 Messages
INTERNET KEEPS GOING OUT ALL MORNING
The support page said service would be restored by 10:20am. Was working for 20 minutes, then out again.
Now when you call support, you won't be connected until you deal with the text assistant which you force customers to use. I don't want to deal with a bot, I want a live agent.
Sonic is building their service in our area, can't wait until it's up and running and we will happily call to cancel this junk. And you keep raising our rates for no reason. No wonder people are fleeing your company
EG
Expert
•
110.3K Messages
9 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityEricB
Official Employee
•
2.2K Messages
9 months ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0