Hello, @user_admin2024! Thanks for reaching out by creating a new post about your chat concerns. You may use our Xfinity Assistant here to chat with a live agent 24/7. You can also use this platform (Xfinity Forums) to create posts regarding any service or account questions or concerns you may have, allowing the community as well as our Digital Care Team to help in any way we can. Please let me know if this helps!
Hey user_69n2im, thanks for reaching out to Xfinity Support on our forums about your bill. I can certainly help answer your questions. When you get a chance, can you send us a direct message so I can help?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct messaging" icon near the top right of the page
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
The Xfinity Assistant just keeps me in an unhelpful loop of asking me what I need and not providing a chance to chat with a live person. How can I chat with a live person?
@user_admin2024 - Have you tried typing something like "representative" or "live chat"? If so, have you tried providing more details about what you need in order to prompt the Xfinity Assistant to get you to a live agent for further assistance? If not, maybe try that next. Otherwise, like I mentioned, you are welcome to create a post on our Forums page to have us address your questions and concerns :)
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
We apologize you are experiencing an issue with our Xfinity Assistant. Although not real-time, our Digital Care Team is here assisting our customers in this Xfinity Forum, if you would like assistance here. We ask that you please provide additional information on how our team can assist.
@user_admin2024 Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_0ea3eb Please share more details on your concern so that we can better assist.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
i am being charged 10some dollars for a prtection program that I was kind of not given clear justificatiuon on when I was trying to pay my bill on the phone. I do not want this protection plan
Hello there, user_tw7wvh! Are you referring to your XFINITY Mobile service or home XFINITY service?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I have two Xfinity Internet accounts w/ phones at two different addresses. When I log into my account I can see both internet accounts but only one of the phones.
I need to change the payment method for that phone, but I am unable to find it or register it online and I need a live agent to either link the phone to the internet acct
so I can make changes or change the billing method for me. Please help your inept AI customer service is incapable of handling this task.
Hi there, @user_zgskvl I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get you taken care of. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?-Richard
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Thanks for reaching out! You try our Xfinity Assistant here to chat with a live agent 24/7. You can also use our Xfinity Forums to create a post regarding any Xfinity service concern. By creating a post, the Community can have an understanding of your concerns.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Am going to dump this cable company the Custer service [Edit: Language] it's horrible you can't reach a live person I don't need this added stress in my life when I want to just solve a problem
I want you to know that we are always here to help. Here on Forums you have experts, employees, and customers that are always willing to provide any assistance or support you need. You can always create your own post, and we can follow up with 1 on 1 help. Can I have more details about how we can assist?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
It did not give me any information relevant to my problem. Mostly, it gave me a list of hyperlinks and a list of very general topics.
It repeatedly promised, "I’ll put you in touch with an agent if you need more assistance". I repeatedly told it that I wanted to chat with a live agent, but it never connected me with a live agent.
In summary, I did not find a way to use your Xfinity Assistant to chat with a live agent 24/7.
user_zjb0wh thank you for using the Community Forums page. The Xfinity Assistant is not a live agent but it is meant to help assist customers with a variety of concerns that do not always require an actual person to address. That said, if you were trying to reach an agent and never got connected that is certainly not the experience we want. I would be happy to look into the concerns you are looking for assistance with today.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
your assistant makes it al most impossible to talk to a real person I am so upset that I think I will quit your service because of this horrific problem of getting to a real person for a major billing problem
Thank you for reaching out on the Community Forum for support with your billing issue. Please provide a brief summary of your billing issue so we can assist. If needed, we may invite you to send us a Direct Message.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hello my landlines are down today from the storms last evening. I have triple checked each phone connection and they are connected. I went outside to the telephone box connections at the side of my house. I’m unable to open the box to check the connections. Help? Thanks Richard Gerz
user_0pz2t0 thank you for taking the time to reach out today. I know how important working equipment is and would be happy to get your modem back up and running. Have you already attempted to troubleshoot using the Xfinity Support page?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_yifur7, Hi there! Thanks for reaching out to let us know that you are still having issues. We want to make sure we can get this resolved for you once and for all. I am sorry to learn about this experience. We can help. To get started, would you mind providing some more details of what's going on so we can help?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I went to the local Xfinity store and requested they activate my i11. They did everything but move the SIM card from the i7 to the i11. The SIM card is slightly longer than the i11 holder and the i7 holder will not fit in the i11 phone. I need a SIM card for an i11 phone.
Greetings, @user_dertnk! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this increase. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
[Edited: "Personal Information"] We are on the seasonal convenience plan since June 3. Why we are receiving an regular billing but not related to seasonal?
@user_dertnk 50mbps is less than most cell phones. You should just pay for a great cell phone service and use it as a hotspot if you don't want more than 50mbps. That's very very underwhelming.
@user_1r51vt If you have any questions you can reach out to the Digital Care Team at any time as we are here for your convenience. We are a digital team dedicated to assisting customers with all aspects of their account needs from troubleshooting together to billing inquiries and more. We are available over Xfinity Forums 7 days a week between 6:00 am - 12:00 am EST. If you feel more comfortable and would like to call, you can contact Xfinity by calling 1-800-266-2278.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_tea1bl Please make sure to find the most appropriate board and provide more details regarding your concern.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Please call me on [Edited: "Personal Information"]. There are 2 Comcast lines laying on the ground ( in the street) and are going to be destroyed by trucks
XfinitySara
Official Employee
•
1.3K Messages
10 months ago
Hello, @user_admin2024! Thanks for reaching out by creating a new post about your chat concerns. You may use our Xfinity Assistant here to chat with a live agent 24/7. You can also use this platform (Xfinity Forums) to create posts regarding any service or account questions or concerns you may have, allowing the community as well as our Digital Care Team to help in any way we can. Please let me know if this helps!
4
user_admin2024
5 Messages
10 months ago
The Xfinity Assistant just keeps me in an unhelpful loop of asking me what I need and not providing a chance to chat with a live person. How can I chat with a live person?
1
user_admin2024
5 Messages
10 months ago
Neither "representative" or "live chat" worked.
The "Xfinity" assistant is more than frustrating. I can read through the help articles on my own. I need to chat with a person.
5
user_tw7wvh
1 Message
9 months ago
i am being charged 10some dollars for a prtection program that I was kind of not given clear justificatiuon on when I was trying to pay my bill on the phone. I do not want this protection plan
1
0
user_zgskvl
1 Message
9 months ago
I have two Xfinity Internet accounts w/ phones at two different addresses. When I log into my account I can see both internet accounts but only one of the phones.
I need to change the payment method for that phone, but I am unable to find it or register it online and I need a live agent to either link the phone to the internet acct
so I can make changes or change the billing method for me. Please help your inept AI customer service is incapable of handling this task.
(edited)
1
0
user_t1m2le
1 Message
8 months ago
I signed up for Xfinity over the phone but when they cane out they saw i was paying for AT&T as the modem was connected.
My husband now has alzheimers and I had no idea which service I was using.
So the Xfinity guy left and said I had to return the modem to UOS.
I can't drive so how can I get some help,?
Yes
0
0
user_4xrdm6
1 Message
7 months ago
Why can't I get a live chat agent? This is very frustrating
1
user_il6gj7
1 Message
7 months ago
Am going to dump this cable company the Custer service [Edit: Language] it's horrible you can't reach a live person I don't need this added stress in my life when I want to just solve a problem
(edited)
1
user_u1eujq
1 Message
7 months ago
Hello, I have an issue with my account, and the agent asked me to come here to chat with her.
0
0
dfgsdg
New Poster
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8 Messages
6 months ago
no good help avenues ....
0
dfgsdg
New Poster
•
8 Messages
6 months ago
not live , is [Edited: 'Language"]...,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
(edited)
0
user_zjb0wh
1 Message
6 months ago
I tried Xfinity Assistant:
In summary, I did not find a way to use your Xfinity Assistant to chat with a live agent 24/7.
7
user_0pz2t0
1 Message
6 months ago
Online light on my modem is off again.
5
0
user_dertnk
2 Messages
6 months ago
My internet somehow increased and I haven’t approved the charges. I did not increase it from 50mbps to 150mbps so I would like it changed back
3
0
user_1r51vt
1 Message
6 months ago
What must I do to talk to a live person/
4