Xfinity Stream app not displaying all channels - one device only

The Xfinity Stream on my iPad suddenly will not display all of the channels under Live TV > All Channels. It is however working on my iPhone and PC. I have tried the following troubleshooting steps:

Signed out and back into the app several times
Deleted and reinstalled the app several times
Created a new Xfinity user and signed in, no change
Logged out of all other devices, no change
Powered down and restarted my iPad
Used the "A" button on my X1 box to do a system refresh, no change

I contacted Xfinity tech support and the agent refreshed my channel lineup a few times, no change.

Any ideas? Thanks!

Responses

Accepted Solution

cableguyga

New Poster

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2 Messages

5 years ago

Thanks for the reply and advice. I ended up being on the phone with support for 1.5 hours. The agents were very patient and apologetic for it taking so long. They had to escalate to engineering and they fixed it. Not sure what the fix was but it’s working now

0

Rustyben

Expert

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24.6K Messages

5 years ago

@cableguyga wrote:

The Xfinity Stream on my iPad suddenly will not display all of the channels under Live TV > All Channels. It is however working on my iPhone and PC. I have tried the following troubleshooting steps:

Signed out and back into the app several times

Deleted and reinstalled the app several times

Created a new Xfinity user and signed in, no change

Logged out of all other devices, no change

Powered down and restarted my iPad

Used the "A" button on my X1 box to do a system refresh, no change

I contacted Xfinity tech support and the agent refreshed my channel lineup a few times, no change.

Any ideas? Thanks!

There is an issue in a database. call 800-Comcast, select tech support for cable TV. ask the agent to transfer you to the app support team. ask the team member to reprovision your streaming device entitlements. if someone talks about sending a hit to your home equipment they do not understand. this is for app/streaming website. if the team member seems confused ask for a supervisor.

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