1 Message
IP Address geo location
Pretty much since we moved to this address, our IP address associates with Connecticut instead of Massachusetts. The last support call my husband had when we were having connectivity issues, they said there was nothing they could do about this. So we have lived with it - it's an inconvenience. this morning, while I was watching Xfinity streaming live Boston news, it all of a sudden changed to being out of Maryland, I think. Could not get it to go back to a Boston station. Really, this needs to be fixed. My work MFA also has me located in Connecticut. Please assist in resolving.
EG
Expert
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104.3K Messages
9 days ago
You received a WAN (public) IP address assignment to your connection from their DHCP server / IP address pool, and the rDNS / geolocation data that is associated with it is incorrect for you. It previously belonged to someone else who lived in that different area.
Comcast shuffles blocks of IP addresses around the country all the time, and after doing local plant maintenance / upgrades. ISP's don't correct this. A third-party service does. Unfortunately, this is typically a *back-burner* thing to get corrected. The only thing that you can do is to report it. You can try this;
https://www.maxmind.com/en/geoip-location-correction
https://support.google.com/websearch/contact/ip/
https://whatismyipaddress.com/location-feedback
http://www.ipligence.com/contact/
https://www.ip2location.com/contact/
Wait for the geolocation provider to approve your request. If your request is approved, the amount of time it takes to see the correction varies by provider. The average is two weeks to a month or more.
You can also try this;
If you are using a router that has a MAC address cloning feature, you can clone a different MAC address into it. This will force a change of your Comcast assigned WAN / public IP address. No guarantees that the new address won't also have incorrect geo-data as it may be from the same block of IP's. YMMV.
(edited)
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XfinityJoe
Official Employee
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388 Messages
7 days ago
Good morning, we would be happy to look into this for you @user_sexvmx Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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EG
Expert
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104.3K Messages
7 days ago
@XfinityJoe
Please answer this question. Can an employee such as yourself change the public IP address that gets assigned to customer's connections ?
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EG
Expert
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104.3K Messages
6 days ago
@user_sexvmx
Any updates ?
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