For about two months, I have had a problem with my internet speeds being very slow. I am on 200 Mbps plan. When I reboot my modem, I get 200+, but after a few minutes my speed will drop in the 30 to 35 Mbps range. A technician came to my home, and replaced the cable coming from the pole to my house,

I have been an Xfinity customer for 5 years now, and at one point, I had autopay and paperless billing enabled, but I never received any discounts on my monthly bill. My current plan is Performance Starter Internet, which I've had since 2019. Am I eligible for the autopay discount? If so, how can I

I have had orange flags in my back yard since last summer. I know that cable was being laid in my neighborhood and I witnessed them working in my neighbors yard a few months ago but they never came to mine. Can I remove these flags? Will cable be laid in my yard?

Just wondering if there are any other Xfinity customers with Canadian mobile numbers who have managed to get 2FA or any text messaging with Xfinity to work at all. I have been trying off and on for years, but no text message ever arrives at my Canadian number. I have many other US-based businesses a

I no longer get peacock premium although my bill says I do. I have an older DVR and comcast package and internet. The xfinity site says: Peacock Premium is included at no additional cost for all Xfinity Flex customers and Xfinity X1 and video customers who have a subscription to Xfinity Internet or

Hi, Do Comcast/Xfinity employees still monitor these forums, or are they user-to-user only? I'd like to make a change or two to my current plan. Thanks, --E.

I just recently moved into a new apartment, and I have transferred my services. Upon moving in, I do not see a coax or ethernet port in the apartment. I have a scheduled appointment with a technician tomorrow, but I do not want them to come install a port and run a long cord throughout my apartment.

I signed up for Xfinity bundle in June and am very happy with service but I was promised a $100 credit card reward and have not received it yet. When will I receive it?

Xfinity stream app does not work properly. It freezes and when it works the picture is degraded. I have very fast Wi-Fi and the xfinity app works fine on my iPad. But it doesn’t work on the Samsung tv. I’ve installed the latest software on the tv and reinstalled xfinity stream.

I have a Synology NAS that I am setting up with OpenVPN in order to send backup files to a Raspberry Pi w/hard drive running as an OpenVPN client. In order for my local devices to access the Raspberry Pi I need to configure static IP routing through the gateway. I have looked through the Arris gatew

Xfinity, My sub-division took multiple power hits yesterday (Sunday) and now I'm seeing multiple downstream channels receiving millions of uncorrectable errors. Speed has also slowed. I am in the Ranson, WV franchise area. Downstream Bonded Channels Channel ID Lock Status Modulation Frequency Power

We have several Comcast boxes in our neighborhood that are cracked and exposing wires. How can I get them repaired?

Hi! With the new eSIM technology, how do I switch from android to iPhone as I wish? In other words, currently I have an iPhone 13 and I use the same SIM card between my iPhone 13 and my Samsung Fold 3 whenever I wish to use either. How can I do that with eSIM?

I need to register a new cable modem. This needs the xfinity app but the app is not working on my phone. What can I do?

I have a cancellation order ID: [Edited: "Personal Information"], which has been pending for almost two weeks now. My service has not been canceled, I haven’t received the final bill, and autopay is still active, set to charge me for this month. This situation is becoming frustrating and disappointi

I am an existing Xfinity Internet customer. I was getting the ACP discount for a while, until the ACP program was canceled. So now my Internet costs a lot more than it used to. When the ACP program was canceled, I got an email from the government saying I could use Lifeline instead of the ACP progra

I received an email from Xfinity for a new promotion that includes WiFi equipment (I have my own router), unlimited data (never been an issue for my household) and unlimited mobile line for 1 year (I use Verizon) I could be interested but there is no pricing mentioned. What other promotions might be

I ordered an iPhone 13 from Xfinity Mobile in May, as an upgrade to my current phone, using a promotion which would provide a $499 discount to be applied over 24 monthly payments. My credit card was charged the first monthly payment and sales tax for the entire purchase. When the package was deliver

Blue screen/white letters says: V 1.43 Pace PR150BNM SysCode Loader The ASTB needs to download new software. This could take a few minutes, please be patient OOB Channel Tuned to frequency LKC : 104.200MHz OOB Wait For GTC : DOCSIS DSG 3.1 channel DOCSIS DSG Channel : LOCKED DSG Tunnels : OPEN DSG W

I have a reef tank controller that requires a 2.4 GB connection. In setting up that controller how do I, or do I need to, specify anything within the Xfinity router?