4 Messages
Two step verification: SMS to Canadian number doesn't work
Just wondering if there are any other Xfinity customers with Canadian mobile numbers who have managed to get 2FA or any text messaging with Xfinity to work at all. I have been trying off and on for years, but no text message ever arrives at my Canadian number. I have many other US-based businesses and people who are able to message me, so I don't think the problem is on my end.
I'm looking for a solution, or acknowledgement that Xfinity doesn't support 2FA with non-US numbers (in which case, stop sending me reminders to enable it).
Accepted Solution
XfinityRichard
Official Employee
•
1.4K Messages
1 month ago
Hi there, @user_rs6hnc Thank you for your time and patience. I definitely understand your concerns regarding not being able to use 2FA while you are in Canada. I'm truly sorry for the inconvenience at this time our system only supports US-based phone numbers.-Richard
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user_rs6hnc
4 Messages
26 days ago
Just received another email from Xfinity. Title is "We were unable to reach you via text". The body is:
Please take a moment to check your account to make sure your mobile number is correct. It's important to keep your mobile number up to date to ensure you receive important text messages about your Xfinity service in the future, including billing and appointment reminders, and outage alerts.
Really, really annoying to keep getting these when it's Xfinity's fault and within your control to do something about it.
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