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user_rs6hnc
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3 Messages

Saturday, October 26th, 2024 9:39 PM

Two step verification: SMS to Canadian number doesn't work

Just wondering if there are any other Xfinity customers with Canadian mobile numbers who have managed to get 2FA or any text messaging with Xfinity to work at all. I have been trying off and on for years, but no text message ever arrives at my Canadian number. I have many other US-based businesses and people who are able to message me, so I don't think the problem is on my end.

I'm looking for a solution, or acknowledgement that Xfinity doesn't support 2FA with non-US numbers (in which case, stop sending me reminders to enable it).

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6 days ago

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XfinityRichard

Official Employee

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1.3K Messages

13 days ago

Hi there, @user_rs6hnc Thank you for your time and patience. I definitely understand your concerns regarding not being able to use 2FA while you are in Canada. I'm truly sorry for the inconvenience at this time our system only supports US-based phone numbers.-Richard

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user_rs6hnc

3 Messages

OK, then I ask that your systems become smart enough to not send me repeated requests to use 2FA and SMS if they aren't going to work! Though really you probably have more than one international customer, so I don't understand why Xfinity doesn't work properly for those cases. Lots of other US companies have no such trouble.

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11 days ago

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XfinityMarcus

Official Employee

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973 Messages

@user_rs6hnc I completely understand where you are coming from in terms of not wanting to receive alerts that have no use to you currently. We do have a variety of ways for you to manage the alerts on your end. Are they arriving via text?

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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11 days ago

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user_rs6hnc

3 Messages

For example, logging in to “accept” the response, I am urged to set up 2FA. Every time I log in, it happens. My phone number is in my profile but unverified (because that requires SMS). So it would be reasonable to look at the area code and suppress the request. 

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6 days ago

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