Contributor
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74 Messages
part of promotion ends Nov 3, 2025 what are options for a new promotion
I received an email from Xfinity for a new promotion that includes WiFi equipment (I have my own router), unlimited data (never been an issue for my household) and unlimited mobile line for 1 year (I use Verizon) I could be interested but there is no pricing mentioned. What other promotions might be available to me. Often when I get a new promotion to keep my Xfinity bill at a reasonable level for me inevitably I get small incremental increases during the promotion
I prefer using the forums for this issue as I usually am not satisfied with Xfinity customer service
Can I get help regarding a promotion?
ThaNK YOU
XfinityJeff
Official Employee
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311 Messages
12 hours ago
Good morning @user_twh773, and thanks for posting your question in the Xfinity forums, I hope you are having a good weekend so far. You have come to the right place for this issue, we can take a look at the account and see what options we have for new plans. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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