user_53k1y7's profile

Contributor

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22 Messages

Tuesday, August 27th, 2024 4:29 AM

Closed

Multiple Commercial Power Hits - Millions of Errors on Multiple Downstream Channels

Xfinity,

My sub-division took multiple power hits yesterday (Sunday) and now I'm seeing multiple downstream channels receiving millions of uncorrectable errors.  Speed has also slowed.  I am in the Ranson, WV franchise area.  

Downstream Bonded Channels
Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables
33 Locked OFDM PLC 690000000 Hz 0 dBmV 42 dB 3012368951 0
40 Locked QAM256 627000000 Hz -1 dBmV 43 dB 1415077 642678
41 Locked QAM256 633000000 Hz -1 dBmV 42 dB 129502168 232875757
42 Locked QAM256 639000000 Hz -1 dBmV 42 dB 12193750 31679317

My equipment including the cable modem is protected by multiple UPS units and did not take a hit.  Just as a precaution, I've power cycled it twice in 24 hours, checked for loose connections in the house and nothing's changed.  The above snapshot shows accumulated uncorrectable errors over ~30 hours.  

Thanks.

Accepted Solution

Contributor

 • 

22 Messages

2 months ago

If someone performed a fix action, thank you.  Looks like for now, the issue appears resolved.  Uncorrectable errors have been at zero for about 18 hours at this time.

Official Employee

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2.7K Messages

@user_53k1y7 It sounds like our awesome technicians may have performed some maintenance in your area to resolve the service concerns. Just to confirm, your services are still working well for you with no further issues?

(edited)

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