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Sunday, September 22nd, 2024 10:00 PM

eSIM question

Hi!  With the new eSIM technology, how do I switch from android to iPhone as I wish?  In other words, currently I have an iPhone 13 and I use the same SIM card between my iPhone 13 and my Samsung Fold 3 whenever I wish to use either. How can I do that with eSIM?

Official Solution

Official Employee

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911 Messages

2 days ago

Here are the steps on how to swap your device online. The full article can be found at https://www.xfinity.com/mobile/support/article/bring-your-own-phone-details.

Bring a device to an existing line using the Xfinity app

To update an existing Xfinity Mobile line with a device you already own, you can use an existing device that has the Xfinity app installed or the phone you want to activate to complete this process.
Sign in to the Xfinity app using the Primary user’s Xfinity ID and password.
Select the Services tab.
Select the Mobile lines and data usage option located within the Mobile services card.
Select the phone line you’d like to update with a BYOD, then select your device to proceed.
Navigate to the Device Management section and select Upgrade or switch your device. You may be required to sign in again.
Select Bring Your Own.
Select the type of device you to which you are switching, and then select Next.
Enter the device’s IMEI.
Follow the activation instructions.
Download an eSIM or insert or swap an Xfinity Mobile nanoSIM Card.

Bring a device to an existing line using the Xfinity Mobile website

To update an existing Xfinity Mobile line with a device you already own through xfinity.com/mobile, log in to your account and visit the Devices page to set up your phone on that line.
Sign in with your Xfinity ID.
Select the device you are replacing.
Select Replace your Device.
Select Bring Your Own.
Select the type of device to which you are switching.
Enter the device’s IMEI.
Follow the activation instructions.
Download an eSIM or insert or swap an Xfinity Mobile nanoSIM Card.

4 Messages

@XfinityTony​ Hi!  Are you saying that via the Xfinity app I’m able to change eSIMs back and forth from my Samsung to my iPhone as I wish?  For example:  if I want to use my iPhone 14 on Monday, I can use the eSIM it already has and if I want to use my Samsung Zfold on Tuesday, I can go to the Xfinity app and change the eSIM to that phone and then Wednesday switch back to my iPhone as I wish etc. etc. etc. ?

Official Employee

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1.5K Messages

That is correct @user_l90wu6! Although, you would need to repeat the activation steps each time you switched. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Official Employee

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1.2K Messages

9 days ago

Hi there, @user_l90wu6 thank you for taking the time to reach out regarding your questions on eSIM. Since it's been a few days since you last posted. Are you still needing assistance with your eSIM questions? If so, please don't hesitate to reach back out so I can get you taken care of.-Richard

4 Messages

@XfinityRichard​ no one has responded yet :(

Official Employee

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1.4K Messages

 

user_l90wu6 Are you a current Xfinity Mobile customer? I know it's not as easy to switch back and forth between devices using an eSIM. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 Messages

I am a current Xfinity mobile customer. Are there any other options?

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