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user_56hq9a
1st Topic

3 Messages

Saturday, May 11th, 2024 7:33 PM

Closed

Need Comcast boxes in neighborhood repaired

We have several Comcast boxes in our neighborhood that are cracked and exposing wires. How can I get them repaired?

Question

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Updated 

1 year ago

82

2

0

Accepted Solution

XfinityBrianH

Official Employee

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1.3K Messages

1 year ago

 

user_56hq9a Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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XfinityBrianH

Official Employee

 • 

1.3K Messages

1 year ago

Thank you so much for reaching out to us here to let us know about the issue, I can definitley help get this taken care of. Can I please start by getting your first and last name? 

4

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user_56hq9a

3 Messages

I have started a DM with you, and will take the conversation in that space. 

1 year ago

0

XfinityBrianH

Official Employee

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1.3K Messages

Awesome, that text is on the way. It will remain valid for 15 minutes. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_56hq9a

3 Messages

Hello, my message was never replied to. Can we re-open this ticket? 

1 year ago

0

XfinityFrank

Official Employee

 • 

1.3K Messages

Hello, @user_56hq9a! I see we have a private messaging conversation going that we responded to 8 days ago and are awaiting a response. Are you not seeing this in the direct messaging area? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

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