I recently received a replacement set-top box. The fan on the replacement unit, which is model #PX013ANM, runs constantly and loudly. The TV and set-top box are located in a bedroom, and the box is unacceptably loud. The previous unit was silent almost all the time. It also had a cooling fan, but i

Hi, I've found this similar situation (‎Add spouse's name to bills | Xfinity Community Forum) from another user, but the links on that response are broken. Could you please guide me on how to do that?

I would like to see if someone from Comcast can confirm that the new Arris S34 modem will work with the newer 200mbps upload speed. Right now I have a Hitron Coda 56 modem that is successfully getting this speed (with overprovisioning it's actually more like 340-350mbps), so I would think that the S

I am trying to add my email address onto my Xfinity primary user account. When I try to add the address it says "This email address is already associated with an Xfinity account." I did have a secondary user that referenced that email address. I have deleted the secondary user but I still get the er

I see this error in my cable modem logs. It doesn't happen frequently, maybe a few times a day. This has been happening for a few months.  I would notice connection issues on occasion where my modem would reboot itself (I'm assuming something was building up then the modem rebooted).  I r

I’m hoping someone can help with my Internet issues, this is extremely frustrating and with 4 kids at home plus myself and my wife working from home, Internet connectivity today is essential. I’m losing my mind over this new issue. Here’s my story, hopefully it contains all the information that mayb

Sorry Xfinity, an afternoon of work is worth more than $5 to me. But if you go down four times in a month, I don't need to hear that I'm not eligible for a bill credit! Update: the automated system doesn't work for more than two outages, but they will manually review it and give you a credit if you

The technicians recently replaced our cable line that runs underground from the power poll to our house. They did a great job burying the cable under the yard and landscaping.  Everything is working fine, but I noticed our old direct buried cable that is now cut underground by the house is sti

Just doing this to activate direct messaging.

We need a service tech to come rewire the internet, because somehow our neighbors power being out equals our internet being out which makes no sense! Our power is still on, but because our internet is wired through our neighbors power and not our own- our net has been out. For a week! And this cust

Just picked up a X1 DVR and hooked it up on 1/3/22 replacing a non X1 non cloud hard drive DVR that had only 1 recorded show remaining. A local news report from Jan 2021. After setting up new X1 DVR and adding a few series to record I noticed many shows already scheduled to record, some on channels

My latest bill didn't give me credit for the Autopay and Paperless Discount (-$10.00). How can I get credit for this? I get tis credit every month and all of a sudden it just stops.

Are there any connectivity gurus out there? I can’t get either on my satellite boxes to connect. I’ve spent over 4 hours on the phone with Comcast sending signal after signal with no joy. See this document for details... if this forum allows me to paste a link:https://documentcloud.adobe.com/link

Please cancel my appointment with Xfinity/Comcast tomorrow Feb 13 at 12:30 at Sarasota office on University parkway [Edit: removed personal information]

I need to install and Xfi pod in my vacation home, but I'm only able to access my main home account. I can switch between accounts on the older "Xfinity My Account" app but cannot install equipment from it. It wants me to use the newer "Xfinity" app. How can I switch between accounts on the Xfinity

I'm using Xfinity Stream Beta App on Roku. It works well, but it appears my account (Popular TV package + Gigabit Extra bundle) is limited to 20 hours of cloud DVR recording capacity.  Is there a way to increase that limit while only using Stream Beta App?  (In my prior home, I rented X1

I hit “sign in” then enter my correct information, then it sends me back to the same screen and there is no end in sight. To make matters worse, it is literally IMPOSSIBLE to speak to an actual human and nothing the bot recommends is even close to solving this problem. I’m just trying to set up my i

Can you help me cancel the TV portion of my service while keeping high speed internet? Thanks

I am trying to watch live Olympic games on my TV's X1 via NBC Sports but nothing will load. I tried multiple different sports and multiple past games but nothing will play. Tried a refresh of my X1 through the app and that did nothing to fix the problem.

Hi, Wondering how I can go about cancelling my TV service but keep my current Internet plan (1G). I understand that I may incur early termination fees as I had recently downgraded the TV package portion of the Xfinity plan.