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@fearlessvoicee The information that our Expert @EG provided you is correct. Gigabit X2 is not the same as symmetrical speeds where the download and upload speeds are the same. Being able to provide symmetrical speeds is something we are exploring as
XB10 info
I was just wondering as the XB10 was recently announced when an anticipated launch would occur and would it work on existing network or would you have to be on the X class of Internet to use it as I would be highly interested to test on my network? With the gig 2X plan I have.
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Unable to "view" attached docs from email
Hello all. It seems that for a few months now, From Xfinity email, I have been unable to view a document before I decide to download it. Now I get this response: "An error occurred converting the document so it cannot be displayed. Please download the file using the button below. " I am using an iMa
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@W.L.Oakley Not XFinity’s fault. This is a bug in Safari 15.0. It’s fixed in 15.1, which you can download now
Safari 15 cannot open Xfinity stream on the iMac
It hangs on the buffering screen when I try to stream Xfinity TV on the Xfinity website. Only occurred once I updated to Apple's latest browser, Safari 15.
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@user_bc524f Not XFinity’s fault. This is a bug in Safari 15.0. It’s fixed in 15.1, which you can download now
Safari 15 cannot open Xfinity stream on the iMac
It hangs on the buffering screen when I try to stream Xfinity TV on the Xfinity website. Only occurred once I updated to Apple's latest browser, Safari 15.
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There is a known issue with audio out of sync on Roku devices. Roku has confirmed that the issue is on their end, caused by a software update to their devices that they initiated. At this time, we do not have a timeline when this will be resolved.
Xfinity app audio and video out of sync
I use the Xfinity app on my second tv and it goes out of sync when I watch shows on it. It's been getting worse over the past few weeks. I can switch to the Roku home screen and then back and that helps for a little while but then the problem arises again. I noticed that a lot of people are having t
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Unable to edit Wifi network mode to include 802.11b frequency setting
Hi, I have XFi Gateway Gen 3 which doesn't have the option to edit wifi network mode either from Xfi app or from 10.0.0.1 admin portal. From searching I found that "Customers with 2nd Generation and newer xFi Gateways (XB6 and XB7): Most of these Gateways have been upgraded with software that manage
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Your Home Network
Hey there, user_4evclj, thanks for reaching out through Xfinity Forums regarding the issue with watching offline. Are you only having issues with your iPad? Have you tried another device to see if that works? Also, have you ensured that your iPad has
Downloads Freeze on iPad
I saw about 2 years ago, a post regarding someone downloading a tv show to their tablet and when offline, when they try to play shows offline, the screen freezes but the sound continues. I deleted the app and redownloaded and it still happens. I download using my home network and it continues to be
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All of these have been done even while technician us at my house. The troubleshooting guide has always been followed and there is still a problem. The software engineers need to fix the problem instead of giving the customer a supposed fix.
Video and sound cutting out
Periodically sound and sometimes video cuts out. All tvs affected so it's not an hdmi issue. Very frustrating. Who has the answer to a fix. $355 a monthnis a lot to put up with issues like this. Fix it xfinity
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@Gottahavit After reading your post I experimented with different vpn protocols, my download speed increased from 90 Mbps to over 250Mbps, thanks
Bandwidth Using VPN
While using a VPN my Internet speed is taking a 64%+ hit. For example - the speed test that I did today (1-28-21 at 3:30 pm Eastern) on speedtest.net shows that with my VPN off I'm getting 240 Mbps download speed. With the VPN on, it drops to 85 Mbps. Yes, I'm aware that using a VPN (extra server, e
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Hey there, @user_bx0pr0. We appreciate you taking the time to reach out team on Forums regarding the cable box. I definitely understand the importance of being able to enjoy your service. Are you receiving an error code or message other than the "No
Tv problems
The screen on my tv is blue and says there no software to update I’ve unplugged the cable box and tv for 5 minutes still not working
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When Does Service Plan Speed Upgrade Update?
Hello, A few days ago I updated from 1g to 2g, with the `Up to 300 mbps upload`. I have gone through 2 iterations of the assistant rebooting my modem, as well as activating it. My upload is still capped at 40 Mbps. What does Xfinity need from me to remove that hard upload cap? The details of my Xfin
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Customer Service
Thanks for the update @user_a62d60! Are you using the Xfinity Mobile Website or the Xfinity App to download the PDF? Have you tried multiple devices?
Mobile bill statement PDF Unavailable
Not able to get the pdf version of my Xfinity mobile bill statement. Need this as an address proof. Contacted multiple times with Xfinity mobile customer care, no one was able to help. They just forwarded to another person where no one was able to resolve the issue.
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Stream IOS 6 DVR downloads stop playing after a few seconds
Hi there, Downloads from my recordings to my gen 6 iPad running iOS 17.2, have stopped playing. They seem to error out just after I watch the opening commercials.
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Xfinity Stream App
What am I doing WRONG when I post an ISSUE? Each of my Posts is displayed TWICE...... If you are asking about the entries on your Profile page, it is a quirk of the Forum software that, when you create a new topic, two entries are added: 1) "[user
My Posts....
What am I doing WRONG when I post an ISSUE? Each of my Posts is displayed TWICE......
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Internet throttling?
Recently, Ive noticed my download speeds have dropped from 300Mbps to about 27Mbps. On my desktop, as well as my roommates desktop. I need to download large iso files for school frequently, and its taking hours to do so because of this. Speedtest.net of course shows 300Mbps, but if I use a more repu
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Your Home Network
I am having same issue for 6 months on my iPad if i download a show. I gave reinstalled many times
Xfinity Stream App Freezes
Xfinity Stream app keeps freezing for about 10 15 seconds periodically. This occurs on 3 different SamrTVs - @ Samsung and 1 LG. This can be very annoying. None of the other non-Xfinity apps freezes; only Xfinity Stream. How do we fix? Thanks.
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@XfinityAmir I am not using an app. Do I need to download an app on my MacBook to connect to it?
Mac won't connect to xfinitywifi
Hi, my mac computer will not connect to the free hotspot xfinitywifi. I should be able to access as I am a paying customer of xfinity and have been for years. My mac however will not connect. Below is the screen that shows up. There are no buttons, I cannot click or do anything, it's frozen. I have
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The voicemail says it's still with T-Mobile. Is there an Xfinity voicemail app I should download before dialing*86?
Voicemail set up pin needed
I have a new motor stylus 5g and the voicemail is not set up. I still have T-Mobile voicemail and I can get into it to check messages
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@MasterYoda Can't download Xfinity Stream app on Sony tv's but casting from computer or cell phone is a good workaround.
Xfinity Stream App Audio Out of Sync
I exclusively use the Xfinity Stream App to watch TV. I have one TV where I’m using the App on an LG SmartTV. I use app through Roku on the other TV. I experience the audio being out of sync on a regular a regular basis on both TVs. Other streaming services like Disney+, Netflix, etc… are fine. It a
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Hello chefley10. Here is a link to show you how to download a voicemail and keep it https://www.xfinity.com/support/articles/get-voicemail-while-traveling
XfinityWilliam
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how to download voicemails
I have a number of voicemails from my late parents and I would like to download them & save in the audio format. How can I do that? I'm not sure how much longer I will keep a landline, but really want to save these! Thanks for your help!
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