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Is the Smithsonian channel included in the basic package? I forgot to mention it is the expanded channel packages. So the 100 to 220 options and not the added on channels like HBO and Showtime.

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5 years ago

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Xfinity DVR refusing to record shows

11/23/20 - Editing to add that I'm in the Seattle area, and this does seem linked to stations no longer appearing under the Guide as 'Free to Me', even though they are part of my cable package. ----------------------------------------------------------------------------------------- My DVR is refusi

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I would check my incoming email server settings . I attached an example using my iPad and Apple mail .   [Image Removed: "Personal Information"]

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Not receiving email through Xfinity App, or any other platform

I am not receiving any emails to my xfinity inbox on any platform. I have tried calling and never can get a live person to help me.

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user_f5a0md You can return the iPad at any time within 14 days of receiving it. Please send us a direct message, and we can open a case for you.   

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“Free” ipad offer [Edited]

We were scammed into purchacing an iPad. We were told it was an incentive/gift fir getting Comcast internet. Only to realize too late that we were being charged about $45/month for installments on the iPad and an xfinity mobile line attached to the ipad. I was on the phone for hours yestsrday being

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remove HBO,Showtime,Hitz SVOD from bill

remove HBO,Showtime,Hitz SVOD from bill now

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My iPad won't back up to iCloud due to poor network conditions. Nor will it automatically update apps. The last iCloud back up that was done on my home network via WiFi was completed July 6. I have had an XB8 for some time. No component of my home ne

 commented 

2 years ago

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Issue with Some Advanced Gateways Preventing Mobile Devices from Backing Up on Home WiFi Network - RESOLVED

An issue was identified earlier this month where some mobile devices were not able to be backed up while connected to the home WiFi network. Our engineering teams have identified and implemented a fix for this issue. All devices connected to their home network should now be able to be backed up with

Question

@user_f478f9​ this worked for me! I cleared the cookies and turned the tv off and back on. Once I got into HBO max I had to login again and then it worked! Thank you :)

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HBO Max can’t verify my subscription

When I go into the HBO Max app on my xfinity it tells me that it can’t verify my subscription and my xfinity subscription has expired. Thanks be talked to four customer service agents who passed it along to a tech who came out (which I knew was not going to fix anything because how could he) and he

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To everyone that fell for the IPAD scam… keep an eye on your account!!! You will get charged a monthly service fee even if you return it. I have contacted the BBB regarding this!!!!!

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“Free” ipad offer [Edited]

We were scammed into purchacing an iPad. We were told it was an incentive/gift fir getting Comcast internet. Only to realize too late that we were being charged about $45/month for installments on the iPad and an xfinity mobile line attached to the ipad. I was on the phone for hours yestsrday being

Question

It will not be long before the iPhone & iPad apps will run native on your Mac, I suspect in the 2021 releases of HW & SW. So this issue goes away, at least if you are an Apple ecosystem person. I get Comcast focussing on the most used inter

 commented 

4 years ago

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The Xfinity Home Online Portal is going away

Just got an email that effective March 11th the online portal is going away. Just one more instance where Xfinity is removing features and not getting anything back in the process. They state that we can do everything on the app that we can do on the portal but this isn't the case. The only way to v

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Issues with internet bill.

Dating back to Nov 2nd, I spoke with a rep who sold me on a packaged bundle that included a mobile line with a free Ipad and better internet service for under 100$ After speaking with to another rep I was informed that there was never a bundles package that included an iPad, so he just canceled the

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just received the same offer 10/23/24. I tried calling to reduce my $146 bill and was offered this deal with a iPad for $110/mo. I wasn’t too thrilled about it because it only brought down my bill $36 but hey I get a “free” iPad that I have to pay $4

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“Free” ipad offer [Edited]

We were scammed into purchacing an iPad. We were told it was an incentive/gift fir getting Comcast internet. Only to realize too late that we were being charged about $45/month for installments on the iPad and an xfinity mobile line attached to the ipad. I was on the phone for hours yestsrday being

Question

@XfinityAnna​ I have uninstalled and reinstalled the app multiple times, both with and without restarting my iPad.  The app automatically updates on its own. This happens on both my iPad Mini (used most of the time) and my iPhone 12 Mini.&nb

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Downloads Freeze on tablet

Has there been any solution to the problem we are all having playing downloads (while offline) in devices? This has been months and is extremely frustrating. the solution to stream the program is not a solution. In most instances. We are watching downloaded material because we are offline!! please h

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Same problem. None of my recorded Bravo shows on my iphone or iPad are playing without freezing midway through, usually following a commercial break. I tried all the troubleshooting with no luck. So frustrating.

 commented 

3 years ago

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dvr playback on stream app: picture freezes, audio remains around the 35 min mark

When I playback a show I've DVR'd through the Stream app, playback is normal until around the 35 min mark when the picture freezes but the audio remains playing. This seems to be happening with Bravo shows on my iPad and iPhone.

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It is May 17th, 2024, and I am also missing a couple hundred emails as of ~ 2 weeks ago. They have yet to return. This has happened several other times over the past couple of years. I tried the fix mentioned below to recover items from the Trash, bu

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Emails disappeared

This morning, all of my emails between 11/16/23 and today, 12/14/23, disappeared from my inbox, sent mail, trash, and other folders. This has occurred across all my devices, including in Xfinity's online email client. I am still able to receive new emails, but everything from that period of time is

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how do you get access to free HBOMax after joining Xfinity Internet

I just got Xfinity internet, and part of the new customer deal was getting HBOMax for 1 year free. I need to know how I activate HBOMax so I can watch it. Anyone else in this situation?

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In current watchathon are all HBO movies in Spanish? Note: This comment was created from a merged conversation originally titled Watchathon

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Watchathon 2022

The biggest week in entertainment is here for free during the 10th anniversary of Watchathon Week presented by Xfinity Rewards! It’s the perfect time to start watching all the hit shows and movies you’ve been wanting to see. Watch for free now, May 3rd through May 9th. Hit shows and movies from Netf

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I recently got scammed with this same iPad offer. Thankfully I cancelled after seeing this thread before it was shipped. I was skeptical that it showed up as $20 a month payments once I got the confirmation email. When I asked the customer service re

 to the conversation: 

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“Free” ipad offer [Edited]

We were scammed into purchacing an iPad. We were told it was an incentive/gift fir getting Comcast internet. Only to realize too late that we were being charged about $45/month for installments on the iPad and an xfinity mobile line attached to the ipad. I was on the phone for hours yestsrday being

Question

I am getting the same issue and the same code with HBO max. It won’t work with one certain movie at all, and then off and on with a couple of other movies. This is ridiculous

 commented 

3 years ago

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Error code: app-04036

When loading Paramount+ app through xfinity x1 cable box the app usually closes without loading fully and presents error code: "app-04036". Otherwise when it does load it often shows error code: "-" which covers the screen while trying to watch any show.

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