3 Messages
Emails disappeared
This morning, all of my emails between 11/16/23 and today, 12/14/23, disappeared from my inbox, sent mail, trash, and other folders. This has occurred across all my devices, including in Xfinity's online email client. I am still able to receive new emails, but everything from that period of time is simply gone, not moved to any other folder, through no fault of my own. My email account usage is at 9% as well, so they wouldn't have been cleared due to space constraints. I have changed my account password for security, but would like these emails to be recovered.
This issue appears to be very similar to other posts, for example: https://forums.xfinity.com/conversations/email/emails-disappeared/640f90fe61d17c4791204380
In this previous instance, the issue was resolved, and I'm hoping the same can be done for me as well. Any guidance is appreciated. Thank you.
XfinityWilliam
Official Employee
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1.4K Messages
2 years ago
Hello @user_bk2ok2. Sometimes the server updates and can temporarily take away some emails. This should resolve in a couple of hours on its own.
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XfinityWilliam
Official Employee
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1.4K Messages
2 years ago
You are very welcome! I have a reminder set on my end, to check back in to see if those emails came back. Thanks for being so patient and I hope you have a great day!
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Goosse1962
2 Messages
2 years ago
This issue looks like what I have experienced 3 times now in the last few months. Just under 4 weeks of emails disappeared from one of two accounts that I actively use for different purposes. I have noticed it only on one of the accounts. This time everything from 12/7/2023 through 12/31/2023 and some from the adjoining days. The first time it occurred, they reappeared 2 days later. The last time they appeared 1 day later. I am wondering how long before they reappear this time and is there anyway comcast can stop this from occurring.
After much diagnostics on my part I determined that they disappeared from the comcast server. Then they disappeared from the 2 outlook instances as folders were synchronized. It removes both incoming and outgoing emails. By taking the Outlook instances offline, I can stop the disappearances in outlook for any folders that haven't synchronized since the disappearance from the Comcast server. I now have 1 of the instances making an offline copy of all incoming emails as they arrive, which is difficult to work with, but better than nothing.
The account that is being affected gets much more incoming email, much of it SPAM and scam. Outlook has a large and growing list of blocked addresses and domains. The newest scams are often gmail accounts or look enough like legitimate sources to make automated identification also block legitimate emails. I really need to use Outlook to help reduce and sort the incoming emails. This disappearing act on the Comcast server is cumbersome and getting irritating. Please fix it.
Thank you for taking a look at this issue and have a Terrific day!
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Goosse1962
2 Messages
2 years ago
The emails have just reappeared on the server. I have started the 2 Outlook instances reacquiring the temporarily removed emails. It looks like the recovery took 1 day.
I am still looking for a way for this not to happen again.
Thank you for taking a look at this issue and have a Terrific day!
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dovorany
Visitor
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1 Message
1 year ago
Our emails from 09/24/22 through 03/03/24 have disappeared. They are gone from the inbox and trash, sent emails are still there. This happened a couple of weeks ago. How do we get them back?
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user_hqq3b9
2 Messages
1 year ago
All of my inbox messages from before 5/8/24 have disappeared. I have important information that spans years stored in my email inbox, and all of it is gone. It is not in the Trash or Spam folders, and I have done nothing to remove them myself. How can I recover these messages?
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alidocious
Visitor
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1 Message
1 year ago
It is May 17th, 2024, and I am also missing a couple hundred emails as of ~ 2 weeks ago. They have yet to return. This has happened several other times over the past couple of years. I tried the fix mentioned below to recover items from the Trash, but all the items in there I meant to put in there. My IPAD seems to not be affected, but I would have to go in manually and resend the items I want to my desktop computer. This is really infuriating. They are not showing back up in a matter of hours, days, or weeks. What the heck?? Can you help resolve this? Thank you!
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