spacecadet57's profile

Valued Contributor

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290 Messages

Mon, Feb 8, 2021 1:00 PM

The Xfinity Home Online Portal is going away

Just got an email that effective March 11th the online portal is going away.  Just one more instance where Xfinity is removing features and not getting anything back in the process.  They state that we can do everything on the app that we can do on the portal but this isn't the case.  The only way to view 24 hour access to the cameras that we pay for is through the portal.  On the app we can only see the events where motion is detected.  When is Xfinity going to actually add features instead of removing them?  If it wasn't for the hassle of having to switch to another provider, I would be out of here, and might change anyway.

Responses

lkpolovchik

Regular Contributor

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309 Messages

3 m ago

If you're within the 30 days you can cancel. The other option would be a tablet with the Home app installed on it.

 

 

Visitor

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6 Messages

3 m ago

Long time customer here and I like many others when we are at work are not aloud to have cell phones. Computers with internet are all most of us can use that are in a security envirnment. Xfinity needs to make this right. 

Visitor

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1 Message

3 m ago

[Edited for violating forum guidelines] removed my ability to view my home from my computer. We are working from home and using computer to conduct business and it was nice to view the camera and other device while working on the computer. Change it back!

(edited)

Visitor

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2 Messages

3 m ago

Xfinity Home Security is no longer viewable/adjustable on my desktop Windows PC.  I'm 75.  Not everyone has a smartphone you know. And not everyone can see the programs on Android as well. You have removed accessibility for some of your customers. Do you even know how many PC-only users you have? This makes the system MUCH less useful to snowbirds and those who vacation who prefer the larger picture.  When we get home next month, we will be switching to a different home security program that respects customers and is available for use on a Windows PC.  I have stronger words, but I'm way too polite!

Note: This comment was created from a merged conversation originally titled Home Security no longer viewable
spacecadet57

Valued Contributor

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290 Messages

Posted about this several months ago.  I don't have my phone with me all the time and really hate that they removed this feature, but it isn't the first feature that they have removed and unfortunately it probably won't be the last.  Seems like anything really useful is removed and nothing is added back. Don't know who is in charge with customer satisfaction, but they should be fired!!

Official Employee

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2.9K Messages

Greetings, @user_8ab52a! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! We certainly apologize for the experience of everything now being managed within the Xfinity Home mobile app. We are always evaluating and expand our features and functions and will provide this feedback to the proper channels for future enhancements. In the meantime, if you have a smartphone and a smart TV, you may have the ability to cast your smartphone to the TV screen for better viewing. I would recommend googling the steps on how to complete that process with your phone. If you need any further assistance, please don't hesitate to reach out to us as we are here for you 24/7!

New Poster

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6 Messages

This is ridiculous. I need to check my home when I'm on the road and the videos on my phone are too small for me to recognize anybody.  The whole reason for  getting xfinity is that I could do this.  At this rate don't need xfinity.  I need an alarm company.

Visitor

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1 Message

3 m ago

Terrible move on Comcast's part. Talked to several friends who also have Comcast and none happy with this. Not everyone wants to look at the cameras they are paying for on their cell phone! Reinstate it now Comcast!

Visitor

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1 Message

3 m ago

I find Xfinity's decision to take away Xfinity Home Online portal outrageous.  They are weakening my home security.  Example:  I travel a lot for work and i would be able to monitor my home during a 3 or 5 hour flight across the country as I could access inflight internet.  "CELL PHONE" service is not available Xfinity! Seriously....what are they thinking!  With the internet I could monitor my home and and any events occurring from 30K feet.  Further, while working from home in my basement, I may be on my cell phone conducting a call but I still want to have a monitor displaying the front yard, front door, backyard whatever.... I could watch and see what was happening while my "CELL PHONE" was in use.  What if you are traveling internationally or in a remote location or any location that does not have "CELL SERVICE", this is a big safety issue.

user1724

Regular Contributor

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144 Messages

3 m ago

OK, I get it, everything is being consolidated into the Xfinity App.  It would be nice if Xfinity would release an iPad version of the Xfinity app.

SVicini

Contributor

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23 Messages

3 m ago

Because my modem is in bridge mode, I can not view my 24/7 recording with the xfinity app. Unless I’m missing something. 

Regular Visitor

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5 Messages

3 m ago

Add me to the list of unhappy customers! So now, I can't look at my home security through my laptop? Add this to the fact that my lousy cameras have only worked 50% of the time. Can't wait for August, 2021 when I can get rid of this system. Since you have made your home security system incompatible with your internet, there is no reason to keep it. And why does this forum page take me out of my already signed in page?

Visitor

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6 Messages

3 m ago

Is there any word if they are going to bring back the portal for us that are not able to have a cell phone ?????

Official Employee

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97 Messages

Hi @gabster26, thank  you for reaching out to us here on  Xfinity forums. At this time the Xfinity Connect app and  Voice2go feature will be discontinued after 4/20. 

user1724

Regular Contributor

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144 Messages

3 m ago

It will not be long before the iPhone & iPad apps will run native on your Mac, I suspect in the 2021 releases of HW & SW.  So this issue goes away, at least if you are an Apple ecosystem person.

I get Comcast focussing on the most used interface - phone and tablets, that can use either cellular or wifi.

However, I would like a native iPad version (rather than using an iPhone version on the iPad).  And I would like all the "old rules" to be ported to the App, my old rules still work but I cannot edit them or add new ones now.

Official Employee

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407 Messages

2 m ago

user1724 -

Very good points.  Another example of is the use of Chromebooks in the Android ecosystem... these are becoming more and more popular.  I have the Xfinity Home app running on a Chromebook, and also have a free Android emulator running on my main Windows 10 PC which I regularly use to access the XH app.  

Quick side note  - Chromebooks and Android emulators aren't (yet) officially supported, so make sure it's not your primary means of using the service, especially for security features.

Agreed on the old rules - I have a number of them myself and am looking forward to future rules enhancements that will allow me to recreate and build upon them. 

I know we have been in a "coming soon" phase with rules for a bit longer than anticipated (COVID and needing to shift resources / business priorities was part of that), but rest assured we will continue to innovate Xfinity Home - rules included!  As an example, an update which is in the process of being rolled out is the ability to control Zigbee Locks directly from the Touchscreen, as well as to set your default Home Screen to a view of not just one, but all of your cameras.

Official Employee

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407 Messages

Hi gabster26 -

I know the loss of the portal has impacted some folks to be able to have the same visibility to their homes in situations like yours.  I don't know that I have a real solution for you here, but as always, I want to be as helpful as possible and make some suggestions in case any of them are useful to you.

One of my friends works in a facility where devices that have cameras are forbidden.  There are a handful of Android devices on the market that are manufactured without cameras, and this has worked well for them for checking e-mail and running other Android apps (although they don't have Xfinity Home - but I am pretty sure the app would work just as well as on other Android devices).  If allowed in your workplace, this could be a good investment for you not only for the Xfinity Home app, but a number of other uses as well.

Absent that -- assuming you have access to e-mail at work on your PC, you could also set up e-mail notifications to alert you while you are work.  These e-mails could call your attention to activity in the home such as doors opening, the system arming or disarming, or motion in a certain room.  While this isn't the same thing as being able to control your home or view your cameras through the portal, it could still alert you of activity so you could potentially step away from your secure area to then check in on your home with your usual mobile device if something seems amiss.

You can also set rules to help control your home on a schedule.  So for example, if you were used to using the portal to arm or disarm the system at a certain time of the day, turn the lights on or off, or set your thermostat to different temperatures, you could accomplish these same task through setting a rule or thermostat schedule.

Visitor

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6 Messages

I know everything that you have said and I already have rules set up to automate the arming of the system. I'm paying for the live 24/7 recording and can not view 24/7 because of the absence of the portal. My suggestion to you is plea for your customers to management to restore the portal. As soon as I move as of right now I will not be taking this security with me and will be switching to Ring which does offer internet camera viewing. So you guys better get that portal back because everyone in my situation will be dropping you guys.

(edited)

dan9055

Contributor

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79 Messages

2 m ago

i am  no longer have xfinity home as of today i just return the touch screen today i have switch to another security company  that offer more they offer medical dependent Butten for EMS becouse i was born disability that something that xfinity home never offer and water detector becouse i was  born sight impairment and xfinity witch no longer have no more and xfinity home o longer offer co  detectors ether and last month took away the online portal and xfinity still want you still high price for service and  becouse of all the takes away s   i was done with xfinity. with new security company they offer everything for my needs help me with my disability if you want to keep people stop things away and xfinity needs think about lowering the price for this service becouse they offer is just security and fire that it $30 to $40 dollars for just 2 services is not worth the money i am now xfinity free now   and back 2019 i took the tv and phone and internet over to FiOS   i am  happy get away from xfinity  p s and taking away the  xfinity connect app 

(edited)

Visitor

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1 Message

2 m ago

i am also upset as it is harder to watch my mom my brother doesnt have a phone that supports apps so he can no longer watch my mom they think everyone owns a $900 smart phone. It is also smaller on my phone than on my pc and i too am unable to go back and time frame events now im told i cant get out of my contract to find other services. THey can take something away but that doesnt break the contact. i would not have gotten this if i had known this was going to happen

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