U

Visitor

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2 Messages

Wed, Mar 17, 2021 1:09 AM

Home Security no longer viewable

Xfinity Home Security is no longer viewable/adjustable on my desktop Windows PC.  I'm 75.  Not everyone has a smartphone you know. And not everyone can see the programs on Android as well. You have removed accessibility for some of your customers. Do you even know how many PC-only users you have? This makes the system MUCH less useful to snowbirds and those who vacation who prefer the larger picture.  When we get home next month, we will be switching to a different home security program that respects customers and is available for use on a Windows PC.  I have stronger words, but I'm way too polite!

This conversation has been merged. Please refer the main conversation:

The Xfinity Home Online Portal is going away

Responses

spacecadet57

Contributor

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296 Messages

6 m ago

Posted about this several months ago.  I don't have my phone with me all the time and really hate that they removed this feature, but it isn't the first feature that they have removed and unfortunately it probably won't be the last.  Seems like anything really useful is removed and nothing is added back. Don't know who is in charge with customer satisfaction, but they should be fired!!

Official Employee

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2.9K Messages

6 m ago

Greetings, @user_8ab52a! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! We certainly apologize for the experience of everything now being managed within the Xfinity Home mobile app. We are always evaluating and expand our features and functions and will provide this feedback to the proper channels for future enhancements. In the meantime, if you have a smartphone and a smart TV, you may have the ability to cast your smartphone to the TV screen for better viewing. I would recommend googling the steps on how to complete that process with your phone. If you need any further assistance, please don't hesitate to reach out to us as we are here for you 24/7!

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