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down line
a line is down at . has been down for a month. please fix it
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Customer Service
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Affinity Emails being Blocked
Comcast is blocking document notification emails from Affinity Credit Union. How can I get Comcast to stop blocking these emails to my comcast.net account?
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Comcast Email
Stopped downloading email to my email account end of July
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Unauthorized Cancelation Request
I keep getting emails and phone calls saying that I requested to cancel my internet service but I made no such request. I don't want to cancel my service so how can I make sure my service doesn't get cancelled? Is this some sort of scam?
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Customer Service
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Cable box 4k capability?
Do either the XG2v2-p or the XiD-P boxes have 4k capability?
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X1
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Two Factor Authentication stopped sending me Text messages
As the subject says my Two Factor Authentication linked to my cell phone has stopped sending me my codes that I need to access my e-mail. I have to keep sending them to my backup e-mail instead. Yes, my proper cell phone number is setup on my account.
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Sign-In and Account Management
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Can't Log In to Xfinity xFi mobile app for weeks now! (iPhone X)
I've been trying with no luck to log into the Xfinity xFi mobile app on my iPhone X. Was able to log in in the past but the last few weeks has me in an endless loop with no success. I enter my Xfinity ID and Password...then it takes me to a verification code page that I enter the code that was sent
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Xfinity App
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account mobile number delete?
How do I delete old mobile phone number?
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Sign-In and Account Management
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TiVo D261 error, with Ultimate TV package, can’t see most channels
I saw this discussion and it fits my situation: https://forums.xfinity.com/conversations/channels-and-programming/tivo-cablecards-channels-i-am-paying-for-and-cannot-receive/63ed531e65f3ed11c94ecda4 I have a TiVo with a CableCard. The TiVo is active on the TiVo service, and I have the Ultimate TV pa
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Non-X1 Service
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Gigabit plan - Are we allowed to use the bandwidth?
I just upgraded from a 300 mbps plan where I got 350 mbps to a gigabit plan. At first I got 524 gbps down, 41.7 gbps up. Fair enough, I'm in a Chicago suburb and there are probably a lot of people working from home. Then I actually tried to use the bandwidth. I opened up a NNTP client and rate limit
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Your Home Network
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which modem is better?
I recently decided to upgrade my internet to Xfi complete. For $25/month, it includes unlimited data and a modem. When I initially signed up online, I wound up going to my local Xfinity office soon after to get a (white) modem since I wanted to start access of it right away. Hooked it up and all wor
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Your Home Network
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Nest doorbell and outdoor camera will no longer connect to WiFi
We lost power a couple weeks ago and the nest doorbell will no longer connect to our WiFi since. WiFi is fine, everything else is working no problems. I contacted nest, they sent a new refurbished doorbell and it will not connect. Keeps saying NC09 error code, firewall and internet error. Both the o
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Your Home Network
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Maintaining access to Xfinity Stream app and purchases if I leave Xfinity?
So, I haven’t been happy lately with the quality of Xfinity’s service. And honestly have been thinking of possibly making the switch from Xfinity to DIRECTV. I’ve been with Xfinity for a long time now. And of course, I use the Xfinity Stream app. In Xfinity Stream, I have purchased many movies and t
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Xfinity Stream Website
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[RESOLVED] FedEx delivered a empty package(Missing iPhone 12 Pro Max)
I had ordered a iPhone 12 Pro Max Nov 2020 and received a package from FedEx today 12/14/2020 and there was no phone in it? There was just a sim card and a empty place with message "Here's your Phone"? I called Xfinity mobile support and they said it is escalated to a different team.
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Plan
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Sign-in is Required
I've had my own modem setup for multiple months already with no issues. Activated through the XFINITY app. I woke up today and now every device that is connected to the network is getting routed to a sign-in page that eventually sends you to download the app so you can activate your service. My serv
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Your Home Network
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Xfinity Stream app is not recognizing that it's on my home network
Xfinity Stream app is not recognizing that it's on my Comcast home network. I can't watch live TV on my smart TVs. I used to have one of Comcast's XFi modems, but bought my own modem earlier this month. The modem was plugged into the cable line, but ALL my devices for internet and TV connected wirel
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Xfinity Stream App
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wifi profile mangement has been disabled
I have spent HOURS on the phone with tech support and they haven't been able to find an answer to this issue. My wife and I both switched over to Xfinity Wireless yesterday, both of us bought new phones in the process. I have a S21 Ultra 5g & she has a regular s21 5g. Neither phone can connect to th
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Plan
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wifi unstable using xfinity modem as bridge
I have been getting many messages on the TV screen that the wifi has failed. This has now affected the Mobile Link for my Generac generator. What is causing this problem? it usually occures in the evening. Last night it was going on and off multiple times. I checked with my computer and the wifi con
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Your Home Network
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xfi gateway activation setup is too complicated for those who do not use or own a smart phone or device
For some reason, I cannot find this activation app to download on my desktop pc to activate my new X-Fi gateway. As a senior and disabled person who is on a fixed budget and a fixed income, it is impossible for me to buy a smart phone or make the monthly payments to use it. To complicate matters, I
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Your Home Network
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Request XG1V4 Cable Box
Hello, I am looking to replace my current HD cable box with a 4k UHD XG1V4. I have an appointment with my local xfinity store tomorrow but I wanted to check here on the availability of this box before going to the store to determine if I should just request a delivery instead. Thank you!
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Customer Service