Comcast Email

@ilPaisano​ I think it's fixed but thanks for getting back to me on it.  Will let  you if any further issue. Thanks again!

@ilPaisano Thank you for reaching back out to us here at the Xfinity Community Forums with an update! As a future note, if you reached out to Xfinity via Twitter DM as well that would be a completely separate support platform and interaction from our conversation here on the forum. May I ask for the sake of our community and future support here what resolution you and the agent found for your issue of being unable to download emails after July?

Shaina,

Thanks for your follow up.

I discovered the email from Roberto last evening in my Comcast Inbox while  I was  on LiveChat with Xfinity. I assumed that email came through as a result of my Chat or as a  result of reaching to Xfinity by DM on Twitter. I advised the Chat Rep that this was the only email I received since July 29th,  2022.  She asked me to send an email  "to" by Comcast email to make sure it would go through which I did and  it did go through.  We  thought problem resolved and  she  told  me the rest of my email should start appearing in an hour or so.  However, upon checking my Comcast email account today there NO new emails; just the one from Roberto yesterday and the test email that I sent from another email account.   So, looks like we're back to square one.  

Can you help me??

Thanks,

Dave

Oh, no! My peers and I would be more than happy to help with this email issue that you're having

@ilPaisano. Please use the chat icon in the upper right to enter Direct Messaging. From there, go ahead and compose a new message to "Xfinity Support" and send us a message with your name and address. 

To send a direct message [private message]:

• Click "Sign In" if necessary
• Click the "Direct Message" icon

or  https://forums.xfinity.com/direct-messaging

• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
• - An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I signed in, selected Xfinity Support, new message appears in left column but there's not a place to enter text to start a new message