Can't Log In to Xfinity xFi mobile app for weeks now! (iPhone X)

Hi, @mcbernalsf  I am sorry to hear you're having trouble signing into the xFi app on your iPhone X. Please do me a favor if possible and try to use any other phone as well and tell me will it let you sign in when you put the 2 step verfication code?  I have a spare iPhone X laying around so i will try to duplicate it to see if i am able to log in to the xF app on it and get back to you shortly.  

If others are saying they can't log in then it would depend on which device they are using because in most cases it would be a completely different issue then you are mentioning.  You stated it works by signing into the Comcast website and also on your iPad that tells me your log in info is correct as well.  Last question when you sign into your iPad it also makes you do the 2 step verification right? I need you to try to log in on any different device and do the 2 step verifcation and tell me if you are able to log in or if the same error comes up.  Thanks and i will get back to you once i try to duplicate the issue at hand. 

Hi Josh! Really appreciate the reply and suggestions. I did download and try logging in on my girlfriend's iPhone X and it worked there (with 2 step ID)...and I logged out and logged back in to my ipad using the 2 step ID and that worked there, too. I deleted the app from my phone, made sure all content blockers were turned off and turned on all cookies, etc. and I still get the same error issues on my phone when trying to log in (saying either a ID or password was incorrect after the 2 step ID code is entered). At this point, it's probably something with my phone (some random setting, etc) that's not allowing me to log in for some reason. I'll just use my ipad xFi version and that should be fine. If you think of anything else I should try, let me know, otherwise, I appreciate your help!

Wow! That actually worked! I cleared my website data/cache from the Safari app on my phone (along with turning off content blockers/allowing for cookies/allowing for pop ups) and I was able to log in! At least now I'll know what things to turn off and on on Safari app if I have trouble logging in down the road! Thanks for all your help and follow through with this...much appreciated! You can officialliy close this ticket as it's been solved!

Wohoo! Glad to hear that, hopefully it was just a temporary caching issue that won't appear again. Enjoy your services. 

Cheers,

Jon

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@mcbernalsf wrote:

Wow! That actually worked! I cleared my website data/cache from the Safari app on my phone (along with turning off content blockers/allowing for cookies/allowing for pop ups) and I was able to log in! At least now I'll know what things to turn off and on on Safari app if I have trouble logging in down the road! Thanks for all your help and follow through with this...much appreciated! You can officialliy close this ticket as it's been solved!

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@Jujube22  please see above:

"I cleared my website data/cache from the Safari app on my phone (along with turning off content blockers/allowing for cookies/allowing for pop ups) and I was able to log in!"

Apple has instructions here:

https://support.apple.com/en-us/HT201265

i am having a similar issue on Iphone X iOS 14.0.1 trying to set up cellular on Apple Watch Series 6 watch OS 7.0.2.  

I click setup cellular, I get the xfinity mobile screen asking for user name and password.  I enter that information and get a text 6 digit verification code, i enter that code hit enter and i get sent back to the sign in screen with an error"The Xfinity ID or password you entered was incorrect.  Please try again."

I have cleared history and website data, allowed cookies.  Tried Safari as default, Chrome as default.  Reset password twice.  mobile app works, xfinity app works.  tried unistalling those apps.  Tried email, user ID, comcast.net email, phone number as"email, mobile, username".  Nothing works.

@ComcastJonathan @ComcastJosh 

Hi. This is MCBERNALSF, the original poster to this problem. It had been solved in the past, but am having the same problems logging in that I originally had after updating the ios software to the latest version (14.0.1) on my iPhone X. I have done the same things that helped me log in before (read answer above in previous post) but doesn't seem to work this time around. It again puts me in the eternal loop of logging in, getting the code, it telling me my password and id is incorrect (even thought it works on the xfinity.com website to log into my account).

Hoping someone finds a fix to this. 

reposting here, as this thread is not realted to an apple watch, but it does explain how to deactivate tweo step verification, and that was my problem signing into xfinity app.  Try and turn off two step verification on your xfinity account.

UPDATE:  I am activated!!!

Here is what Xfinity Mobile Tier 2 tech Joshua did.

1) he had me go to xfinity.com/myaccount and sign in

2) go to SETTINGS tab

3) click Xfinity ID & Password on left menu

4) click EDIT link next to Two-Step Verification

5) click TURN OFF next to two-step verification

6) Go to Apple Watch app and go through steps to add cellular plan, but this time, it did not ask me for a verification 6 digit number and i went through the activation steps 1-4

7) the watch gave me an error saying that it failed to activate plan at this point but still listed xfinity mobile on watch app.

😎 Josua asked me to shut down the watch and restart

9) i then turned off bluetooth on my PHONE

10) turned off wifi on my watch

11) made a call on watch and it failed

12) tried again to make call on watch and it went through

I think #12 can take some time, so keep trying until it goes through.  man what a process to get a watch to activate.

Joshua was great and patient and explained that with these smart watches, its not possible for them to force an activation, you sort of need to eliminate reasons for it not to activate.  apparently phones with their sim card, you can force them to activate easier than with these watches.

Good luck.

How is it that a login is not functioning!  I've tried multiple browsers and phones!!!!  Also how is it that you only have one route to activate.  That is incredibly moronic.  I have wasted so much time!!!!

I can't even get into the app at all