About ComcastJonathan

Start by going to www.xfinity.com/id and looking up what your primary Xfinity ID is. Once you know it, you can do a password reset on it. You'll need to be on your home network if you don't have a mobile or email associated with the primary.  ... View more

Hi @Jmichel12, we are actively investigating a small batch of accounts that have this issue, and we've been able to fix yours. Do you have any insight on what may have precipitated the issue signing in (e.g. did you make a change to your service, or get help doing so, or move, etc) ... View more

Hi @DanceDad3, can you be a bit more specific on where you're seeing this (e.g. is this in an app, website, on your TV, etc) ... View more

Can you shoot me a screenshot @Gottahavit and I'll send it over to the team? I've reached out and they will do some more awareness and education with the agents. Thanks! ... View more

Fun facts: If you upgrade your NIC card to a 2.5Gbps you can get up to 1.2Gbps via the one 2.5 port on your XB7. If your're seeing WiFi degredation, any wireless extender including xFi Pods will help, I recommend if you can hardline a repeater to do that instead. You might want to also run INSSIDer to check your channels and manually set better channels that have less interference. And make sure you have 802.11AX enabled in your Xfinity App.  ... View more

Hi there @Gottahavit,   1. Setting expectations per the marketing page for xFi Complete, xFi pods are not guaranteed with xFi Complete, it will require the WiFi Assessment which takes two weeks to determine whether or not you are eligible.    2. The chat agent was wrong, they should use "Einstein Chat" and ask you the right questions and have taken care of you there without you going into a store, there's no difference where you are, the Retail stores are going through the same process they should be going through. I'll look into this. Chat or call in again and they can help you go through the questions needed to determine your eligibility.    Please read this detailed post: https://forums.xfinity.com/t5/Customer-Service/Stickied-xFi-Complete-and-xFi-Pods/m-p/3403688#U3403688 ... View more

Hi there @badamczyk99. What's happening is the system is thinking you're at your parent's address attempting to make a change.   To fix this, open a private browser, and go through the order buyflow, and enter your email/mobile that's tied to your Xfinity ID that was a secondary.  ... View more

Thanks @sagostinelli79 , check your inbox, I reached out. ... View more

That shouldn't be happening, sorry that it did. There are SMS quiet hours across all time zones, and messages should only trigger if we are prompted within quiet hours by a user interaction and we're responding. We'll pass it to the product team that manages the experiences to check, thanks! ... View more

Hi there @sagostinelli79 - it appears you don't have your mobile phone number on your identity. Can you add it here? https://customer.xfinity.com/users   ... View more

We don’t take calls (for anyone reading that please be advised, this is a forum, if you need phone support, you need to call in) private message me by clicking on my name and clicking send message. ... View more

I did, reread the post. Your issue is different, start by clearing your cache or using a different browser or device. I was able to see the agent view of your account pull up fine. Just because your issue sounds similar doesn’t mean it has the same root cause, you need to provide more detail about your issue than a simple “me too” ... View more

@jsanrod3 your Xfinity ID is tied to a WiFi On Demand account, please go to www.xfinity.com/id and look up your residential account. If you need to connect your WiFi On Demand account to your residential account, go to https://customer.xfinity.com/users/add-user and invite it based on the username you're currently signed in from.     ... View more

@kjhasp  Try signing out of all of your apps, and clearing your mobile browser's cache (the one defaulted which is being used to sign into the app), then trying Stream, you should get the prompt.    If you do want to unlink, you won't lose service when you unlink. What you could do is create a secondary viewer here https://customer.xfinity.com/users/add-user, promote it to a primary, and delete the original primary/secondary. You can only have one email/mobile phone number tied to each account, so if you have a spare email (e.g. another gmail or another yahoo/live/outlook/etc) add it to the viewer that you just created so you have a password recovery option.    If you need help walking through this DM me when I'm back on tomorrow and we can take a look     ... View more

Please start with Top Troubleshooting Scenarios - START HERE BEFORE POSTING  and let me know if you're still having issues, thanks! ... View more

Hey there @JDSGA do you have a ticket number you can PM me, and I can see what information we can follow up on for you? ... View more

Hi @derek_borane. Please don't reply to another thread with a generic response, start here:   Top Troubleshooting Scenarios - START HERE BEFORE POSTING    and let me know what steps you took and what still did or didn't work. The above link will solve 95% of issues people have brought up on the subforum. ... View more

It may not be due to having Flex on your account, it may be the promotion or package that you're currently in that isn't available for a repackage digitally. I'm escalating your issue but it'll be faster for you to chat or call in for a change. ... View more

If you're on the Stream app and having issues with your linked accounts, you can sign out and sign back in, and it will prompt you with which account you want to be signed into.    Let me know what information isn't available here: https://www.xfinity.com/support/articles/switching-between-multiple-accounts ... View more

@Dronnakita wrote: I am in the same boat. I relocated my gateway to the main floor to try and cover both floors but need two pods and xfinity thinks things are great according to their “analysis” so they want me to buy them, which is the opposite of what they said when I signed up for the service. I was actually told to the store to go get the pods and that they would be waiting for me. The people at the store looked at me like I had three heads and said they don’t stock or dispense pods. They are dishonest and put their employees in a bad spot and they don’t do the right thing. I'm sorry someone gave you completely wrong information. If you can PM me the individual who told you the wrong information I'll pass it back to them and their manager for feedback, because in-store pickup is very much not a thing for Pods.    If you disagree with your WiFi assessment, please call and chat in, there are clear processes for handling these situations.    Also a note for people getting extenders: The idea is to put your extender more within range of the gateway, not to place it at the edge of the signal where you're having issues (the pod's goal is to extend coverage so it must be within coverage range).  ... View more

Hi @msmconstruction    Have you tried troubleshooting through the steps listed here: https://forums.xfinity.com/t5/Sign-In-and-Account-Management/Top-Troubleshooting-Scenarios-START-HER...   If you have (please read the above link steps carefully as they solve at least 90% of most issues) and it still doesn't work, private message me. You can click on my name and click "send message". ... View more

Hi there, can you private message me and we'll take a look? (see my banner for instructions) ... View more

please see the stickied post:  https://forums.xfinity.com/t5/Customer-Service/xFi-Complete-and-xFi-Pods/td-p/3403688   You'll need to chat/call in and they can get it cleared up for you. Thanks! ... View more

Additionally, it may potentially be your PDF built into your browser, so I suggest right clicking on the link and saving the PDF and opening it where you may have downloaded it.  ... View more

Hi there @spudwerk2,   Let me know if you're able to follow the steps found in Top Troubleshooting Scenarios - START HERE BEFORE POSTING to see if it solves the issue.  I can't sign in on the website, it errors out The best thing to do in this situation is to isolate where the issue may be occuring: It could be your browser cache - try opening the same page in Private/Incognito mode, or on a different browser (e.g. firefox). If it works in any of those situations, clear your cache Mobile phone: Instructions for Apple Instructions for Android Desktop browser: https://www.pcmag.com/how-to/how-to-clear-your-cache-on-any-browser It could be something else on your computer (try it on your mobile device to confirm it works elsewhere)  Antivirus/Firewall - Do you have an antivirus or firewall preventing the site from loading? Browser Plugins - Do you have any browser plugins that may be blocking the page from loading?  VPN - Do you currently have a VPN running in the background? Does turning off the VPN successfully log you in? Not sure if a VPN would block access, sometimes VPN sevices have their own firewall rules that interfere so it's a good one to rule out.  Device/Network Does the same issue persist when you go to   www.login.xfinity.com   ? Does going on cellular make a difference? Trying to rule out anything due to being on the home network. ... View more

Hrm, definitely shouldn't be doing that, I recommend chatting/calling in for a replacement to be sent out to you, or if you swing by a retail store they can get you a new one. ... View more

Hey Justin, we are having the team work on it in the background for us. Private message me and we’ll keep the conversation going there ... View more

Hi @TENEBECKNELL750 your xFi pods should have arrived a month ago from yesterday based on the tracking details, you'll need to chat or call in if there was a delivery issue, thanks! ... View more

Hrm that's strange, another way is if you make her a manager, she gets the permissions, but add another email that she may not use and set that one as the "preferred" email, and it should redirect away from her comcast.net email   Let me know if that's potentially a path you're interested in trying.  ... View more

@FDSJr Happy wife, happy life!  😂 ... View more

Hi @natsyd7, can you private-message me your address and well take a look? ... View more