Visitor
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2 Messages
Unauthorized Cancelation Request
I keep getting emails and phone calls saying that I requested to cancel my internet service but I made no such request.
I don't want to cancel my service so how can I make sure my service doesn't get cancelled?
Is this some sort of scam?
Accepted Solution
XfinityAirelle
Official Employee
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2.4K Messages
2 years ago
Hi there! Our awesome digital care team would be happy to assist you. Can you initiate a direct message and start with your full name and address? To start a message, you must be signed in. Please click the envelope icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
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